Region Customer Relations Specialist jobs in United States
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Critter Control · 14 hours ago

Region Customer Relations Specialist

positionFredericksburg, VA
timeFull-time
remoteOnsite
seniorityEntry Level
money$16/hr - $18/hr
date1+ years exp

Critter Control is an industry-leading wildlife management company specializing in nuisance wildlife management services. They are seeking a Regional Customer Relations Specialist to provide excellent service to existing customers, ensuring resolution of their needs and concerns efficiently and professionally.

Animal FeedCommercialPetService Industry

Responsibilities

Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
Identify escalating priority issues and report it up the proper chain of command
Perform a follow-up call with customer to ensure resolution of the issue
Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
Assist customers as needed in making payments or setting up auto-billing
Enter data into CRM (Servsuite) to document issues
Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
Maintain/exceed productivity goals and performance measures set by the Region
Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
Provide excellent customer service in a professional manner

Qualification

Customer serviceData entryProblem analysisOrganizational skillsDe-escalation skillsVerbal communicationTime managementFlexibility

Required

One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
Knowledge of customer service principles and practices
Good data entry and verbal skills; type 45 wpm or more
Proficient in relevant computer applications
High School Diploma or equivalent required
Ability to de-escalate an upset customer
Must be able to work overtime during the company's peak season
Must have the ability to be flexible in scheduling
Problem Analysis and Resourcefulness
Excellent organizational skills
Able to coordinate activities with multiple parties and levels of leadership

Benefits

Comprehensive training programs as the industry leader
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards

Company

Critter Control

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Critter Control provides animal control, animal damage control, and nuisance wildlife removal services for homeowners.
dateFounded in 1983
location
Marietta, Georgia, USA
people-size201-500 employees
web-link
https://www.crittercontrol.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2016-04-12Acquired

Leadership Team

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Micah Tolle
Managing Partner
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Recent News

Critter Control
Critter Control Partners with Keep America Beautiful® to Launch Local Cleanup and Habitat Projects
2025-09-17
Critter Control
Critter Control, the Nation’s Largest Nuisance Wildlife Removal Company, Announces the Opening of its Newest Franchise Location in Hattiesburg, Mississippi
2025-07-01
Morningstar.com
Critter Control, the Nation’s Largest Nuisance Wildlife Removal Company, Announces the Opening of its Newest Franchise Location in Fort Collins, Colorado
2025-04-17
Company data provided by crunchbase