Caesars Entertainment · 1 day ago
Senior Catering Sales Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
4+ years expCaesars Entertainment is a leading hospitality company that specializes in managing events and conventions. The Senior Catering Sales Manager is responsible for managing customer relationships, ensuring high guest satisfaction, and overseeing the execution of complex events and conventions.
Food and Beverage
Responsibilities
Manage customer relationships from account turnover through execution of events. Drive high customer satisfaction by maintaining positive guest and employee relations, acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients
Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service
Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc
Establish and maintain relationships with client base to encourage re-booking of events
Lead by example, aiding and guiding Junior C/CSM’s as required
Create and distribute within established time frame, correspondence and paperwork to include, BEO’s, group resumes, fire marshal diagrams and all other established forms of communicating group & event details
Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business
Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements
Conduct and participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre-and post-conference meetings
Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel
Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed
Qualification
Required
Minimum of 4 years' experience in the hotel industry
2 years' convention services experience in a comparable hotel or event facility
Minimum of two years of college level courses with an emphasis on business or communications required
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
Math and analytical skills are necessary to accurately solve and communicate financial and space utilization calculations
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work
Any education, training or experience that provides the required knowledge, skills and abilities
Preferred
Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications
Proficiency in the following computer systems: Microsoft Office, Delphi Lightning, LMS or other hotel operating systems, Internet and Amadeus Delphi Diagramming
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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