TruStone Financial Credit Union · 1 day ago
Senior Loss Prevention Specialist
Plymouth, MN, US
Full-time
Onsite
Mid, Senior Level
$21.50/hr - $26.50/hr
2+ years expTruStone Financial Credit Union is a full-service, member-owned credit union that aims to empower its members’ financial well-being. The Senior Loss Prevention Specialist is responsible for handling serious collection issues, focusing on controlling losses for the credit union by maintaining contact with borrowers in default.
BankingFinancial ServicesNon Profit
Responsibilities
This role is responsible for handling all serious collection issues including, but not limited to, the entire process for both repossessions and bankruptcies
Maintain regular contact with borrowers in default to resolve each situation with primary focus on controlling losses for the credit union
Qualification
Required
Availability to work 40 hours per week Monday through Friday between the hours of 9:00am – 5:30pm at our Plymouth Corporate Office location; non-exempt
High school diploma or equivalent
2+ years of previous consumer collection experience in a financial institution
Knowledge of Fair Debt Collection Practices Act, bankruptcy and repossession regulations
PC experience including a general working knowledge of Microsoft Office, Internet, and E-mail equivalents
Ability to organize, prioritize, analyze and resolve situations independently
Strong verbal and written communication skills
Ability to generate professional correspondence through mail
Ability to define problems and apply appropriate remedies
Ability to interpret verbal and written instructions as well as deal with abstract and concrete variables
Ability to work independently while displaying initiative and good decision-making skills
Maintain a high level of professionalism while working under pressure
Ability to work independently and in a team
Compliance with the Bank Secrecy Act and all its provisions
Ability to pass a pre-employment drug test and various background checks
Regular and reliable attendance at the workplace
Preferred
Working knowledge of credit union, various state and federal consumer collection policies, procedures, laws and regulations
Benefits
Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!
Company
TruStone Financial Credit Union
TruStone Financial is a credit union driven to create exceptional financial experiences.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$25M2024-01-02Debt Financing· $25M
Leadership Team
Dale Turner
President and CEO
Recent News
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2025-03-27
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