Frank Darling - We're Hiring! · 16 hours ago
Sales Operations Specialist Flatiron
New York, NY
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expFrank Darling is an online, female-founded fine jewelry brand making custom engagement rings and wedding bands more accessible. They are seeking a Sales Operations Specialist to support client experience, manage inventory logistics, and ensure smooth daily operations in their Flatiron showroom.
Luxury Goods & Jewelry
Responsibilities
Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
Facilitate appointments for client ring/jewelry pick-ups
Assist clients with ring/jewelry repair and resize drop-offs
Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
Contact late appointments and assist with rescheduling as needed
Field inbound phone calls and support the local studio inbox on chat platforms
Maintain a clean, organized, and client-ready showroom environment
Manage packaging supplies, office supplies, and snacks
Oversee showroom music and general studio ambiance
Create job envelopes for repairs, resizes, and remakes
Open and set up the studio each morning
Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
Manage long-term memo inventory and sample jewelry inventory
Prep stones and paperwork for upcoming appointments
Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
Pick up and drop off packages from FedEx as needed
Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments
Proactively flag discrepancies, issues, or delays and escalate as needed to the Studio Manager or HQ teams
Assist with end-of-day studio reset and readiness for the following day
Partner with the Studio Manager on ad hoc tasks to support overall studio operations
Communicate with the building manager to resolve facility-related issues
Qualification
Required
Strong knowledge of fine jewelry styles and trends
Comfort working with high-value inventory in a detail-driven environment
Technologically adept with the ability to learn and manage multiple internal systems
Keen eye for detail paired with empathy, professionalism, and good judgment
Strong organizational skills and the ability to manage multiple priorities at once
Proactive, creative problem-solver who thrives in a fast-paced environment
Excellent communication skills, both written and verbal
Ability to read diamond laser inscriptions using a jeweler's loupe
Able to lift up to 15 pounds when required
Preferred
1+ years of jewelry experience preferred
Benefits
Equity Compensation – every Frank Darling team member receives stock options
Insurance – medical, dental, and vision insurance starting the first day of your second month
401(k) – optional program
Paid Time Off – flexible, unlimited PTO policy
Pre-Tax Commuter Benefits
Employee Discounts – generous discounts for you, your friends, and your family
Company
Frank Darling - We're Hiring!
Founded in 2017, Frank Darling is a New York–based fine jewelry brand known for distinctive bridal design and custom engagement rings. With ten U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Ethan Smith
Co-Founder
Company data provided by crunchbase