Holiday Inn Club Vacations · 11 hours ago
Front Desk Specialist
Galveston, TX
Full-time
Onsite
Entry Level
1+ years expHoliday Inn Club Vacations is seeking a Front Desk Specialist to facilitate an exceptional guest experience. This role involves serving as the primary point of contact for guests during check-in and check-out processes, handling complex technical tasks, and ensuring all interactions exceed guest expectations.
Travel
Responsibilities
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks, including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation
Communicates with Housekeeping, as appropriate, to expedite the cleaning of units
Performs other duties as assigned
Qualification
Required
High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshareware applications
Basic knowledge of office equipment is required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills
Fluent in the English language
Must have open availability and be able to work weekends and holidays
Preferred
Bilingual a plus
Benefits
Excellent Company Culture
Comprehensive Benefits: Medical, Dental, Vision & Prescription
EAP - Employee Assistance Program
401K with Company Match
EAP-Employee Assistance program
Plenty of PTO
Heavily Discounted Hospitality Stays & the Company Perks Website
Tuition Assistance
Growth Opportunities & Stability
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Staten
CEO
Jamie Kluetz
Vice President, Brand Experience and Design
Recent News
2025-11-03
2025-10-24
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