Maximus · 13 hours ago
WFM Analyst - Nashville, TN
Nashville, TN
Full-time
Onsite
Entry Level
$25/hr - $28.75/hr
2+ years expMaximus is seeking individuals who can excel in a fast paced environment and effectively manage multiple tasks at once. The WFM Analyst supports daily operations by monitoring call volume, staffing levels, and performance metrics to ensure service standards are consistently met.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards
Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries
Qualification
Required
High School diploma or equivalent with 2-4 years of experience
Must be a US Citizen
Ability to work onsite in Nashville, TN required
The center operates 24/7; therefore, candidates must be able to work a shift during any time within a 24-hour period, including weekends and holidays
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase