Delta Air Lines · 16 hours ago
Program Leader, Distribution Operations
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expDelta Air Lines is seeking a Program Manager for Distribution Operations to drive innovation and operational excellence across their external distribution ecosystem. This role involves managing key relationships with Global Distribution System (GDS) partners and collaborating with cross-functional teams to enhance distribution capabilities and customer experience.
Air TransportationArtificial Intelligence (AI)TransportationTravel
No H1B
Responsibilities
Support development of strategies and tactics for mid-and-long term distribution innovation within the external distribution ecosystem, with specific project/initiative responsibilities such as NDC functions, new brand implementation, new route introductions, agency fraud prevention, GSA implementation, ancillary optimization, enabling enhanced core functionality and industry updates or mandates
Collaborate across multiple internal and external stakeholders to drive implementation of Distribution strategies, projects and programs with our GDS partners
Understand and communicate data flows and technical processes across Global Distribution platforms, influencing and aligning where possible and managing the differences where not possible
Serve as the primary GDS contact, managing the relationship to ensure alignment and resolution of ongoing break/fix issues, while providing daily support and handling escalations
Prepare and communicate issue summaries and resolution actions to stakeholders as needed
Collaborate with cross-functional teams to identify and document gaps in third-party services
Work with distributors, intermediaries and tech providers to champion improvement in third-party booking platforms to de-commoditize customer experience, better showcase premium products, and keep pace with Delta and industry innovation
Support the manager with tasks related to GDS tool development, ensuring alignment with Distribution Strategy objectives and timelines
Remove roadblocks to success through strong relationships, effective communication, and creative solutions to new and long-standing challenges
Partner with cross-divisional teams across Delta including Sales Innovation, Field Sales, Finance, Loyalty, Enterprise Solutions, Revenue Management, and Digital. Also, coordinate with Joint Venture airline partners to support selling of corresponding products and prevent fraudulent activity
Qualification
Required
Strong knowledge of airline distribution landscape, including strategies, programs, processes, GDS tools, and content aggregator functionality
Prior experience with an airline, Global Distribution System, Travel Management Company, software or service provider to the airline industry, or content aggregator working in booking platform development
Strong skills in project management, critical thinking, decision making & analytical/ problem solving skills
Ability to interpret commercial and technical requirements across various audiences
Strong business acumen and the ability to synthesize inputs to form actionable, meaningful recommendations in support of Delta's third-party distribution strategy
Demonstrates business maturity, the ability to recognize and address problems with the appropriate sense of urgency, and the capacity to work independently through ambiguity with minimal instruction or supervision
Must have excellent written and oral communication skills and be able to make clear and concise presentations to internal and external stakeholders
Ability to work in an autonomous environment and manage several responsibilities that demand a high degree of initiative, drive, and time management
Strong interpersonal skills and the ability to effectively work with multiple teams
Proficient PC skills including advanced level knowledge of Microsoft Word, Microsoft Excel, and PowerPoint
High School diploma, GED or High School Equivalency and 3-5 years of experience in strategic planning, marketing/sales management, GDS or equivalent is required
Must be willing and able to travel occasionally and performing satisfactorily in current position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Is at least 18 years of age and has authorization to work in the United States
Preferred
Working knowledge of Global Distribution system: SabreRed 360, Smartpoint+, Selling Platform Connect (GUI/Green screen)
Ability to interpret and troubleshoot airline ticketing and booking information within Global Distribution systems
Ability to interpret and navigate Edifact messaging
Bachelor's Degree or MBA/master's degree preferred
Proficient understanding of Sales processes, tools, and infrastructure
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Recognition rewards and awards through the platform Unstoppable Together
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-24
Company data provided by crunchbase