The Furniture Mall · 1 day ago
In-Home Design Specialist
Topeka, KS
Full-time
Onsite
Entry Level
$31K/yr - $91K/yr
1+ years expThe Furniture Mall of Kansas is dedicated to making a positive difference in people's lives through exceptional service. They are seeking an In-Home Design Specialist to create personalized shopping experiences and connect with guests to fulfill their home furnishing needs.
Furniture
Responsibilities
Be prepared to always serve customer needs in a way that ends in a happy guest
Create a personalized shopping experience for the guest who desires that 'HGTV' experience including but not limited to floor plans and visits to the home for measurements
In-home visits during delivery may be required depending on the guest and their needs
With management, set sales and service objectives monthly, annually and achieve those objectives
Meet minimum monthly objectives within first 90 days of being active on the floor
Be able to gain rapport, discover customer needs and satisfy those customer needs
Know product line features and benefits for all products on the sales floor
Be knowledgeable of general principles of home decor and design i.e. furniture, accents, color schemes etc
Be knowledgeable of construction and comfort levels of all mattress and furniture models on the floor and be able to qualify and recommend the right match for your customer
Become a professional salesperson using all selling principles of the Guest Solutions Process
Make regular, planned follow-up calls on all customers who have delayed buying. The closing ratio of these calls should be 40%
Continue to improve professional selling skills through personal development in self-study, making use of various resources (role-play, books, videos, self-study books, cassette tapes, etc.)
Complete all paperwork related to sales and service promptly according to Furniture Mall standards
Create new ideas that will help improve store image, sales, and operations, and share them with management
Develop long-term customer relationships
Develop new customer leads through referrals from satisfied customers
Qualification
Required
High School Diploma or equivalent required
Positive attitude and work ethic
Ability to work individually or with a team to achieve a common goal
Strong communication skills
Basic computer knowledge required
Must be able to stand for up to an eight (8) hour shift
Must be able to work evenings and weekends
Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
Undertake and complete other responsibilities as assigned in objective setting with store management
Undertake and support any policy, change, system or work rules the company implements regarding this position
Preferred
Some college - preferred
Minimum of one year experience in a retail selling environment -- preferred
6 months experience in the Home Furnishings industry or related academic qualifications – preferred
Benefits
Best work/life balance ratio of any comparable retail position
Free Cookies, Custard & Coffee!
Family-owned business with none of that corporate attitude
Employee Discounts
Medical, Dental and Vision insurance
401K with Company Match
Complimentary Life Insurance
Vacation Time
Three paid Holidays: Thanksgiving, Christmas, and Easter
Company
The Furniture Mall
Our Furniture Mall stores were designed with an open, flowing floor plan to encourage exploring hundreds of styles in a fun and easy way.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase