Berkshire Bank · 22 hours ago
SVP, Private Banking Manager
Worcester, MA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $245K/yr
6+ years expBerkshire Bank is a financial institution looking for a Senior Vice President, Private Banking Manager. This role oversees the development of private banking services, manages high-net-worth client relationships, and leads a team to ensure compliance and service excellence.
BankingFinancial Services
Responsibilities
Oversees the direction of all activities involved with the development of new private banking and MyBanker business and the promotion of private banking, MyBanker, commercial banking and wealth management services in the market(s) served
Works personally in the development of new business for large accounts that are strategic high priority accounts
Initiates contact in the development and closing of new business of any type (consumer/corporate) especially those that are large, complex, or significant accounts
Develops and retains private banking and MyBanker business; meets with private banking high income/high net worth prospects in addition to MyBanker mass affluent high net worth clients and customers to offer a complete array of company products and services in coordination with various other departments according to established company procedures and applicable legal and regulatory guidelines
Establish and maintains market presence and a large network of outside referral sources for new business
Supervises MyBankers, Private Banking Portfolio Managers, and MyBanker Portfolio Managers
Coaches and develops MyBankers and Private Banking/MyBanker Portfolio Managers to develop business
Ensures compliance, policies, and procedures are all kept and followed
Conducts annual performance reviews, responsible for the assigning and distributing workload and tasks for direct reports, testing and approving of archer system, conducting meetings with staff to appropriately communicate internal changes
Develops new business through commercial lending, senior management, board of directors, branches and current client referrals as well as centers of influence, including accountants and attorneys
Maintains network of referral sources and proactively asks for prospect leads; trains internal referral sources on private banking and MyBanker and relays current information on the Bank’s products and services
Participates in retail, commercial and other related business line meetings to coordinate efforts
Develops and implements marketing strategies to increase customer sales and retention, including contributing to development of private banking products, branding and advertising in coordination with the marketing department and others
Gathers prospect and customer financial information
Answers inquiries and follow up on information requests and partners with staff from retail, commercial, consumer, insurance, and other departments as appropriate
Make presentations to groups as needed, such as physician groups, business organizations and others
Coordinates with related departments to review customer and prospect situations and determines appropriate products and services to offer
Coordinates commercial, consumer and other loan requests through established processes
Evaluates clients’ financial situations and recommends and negotiates for policy exceptions on behalf of clients, if applicable
Serves as a primary point of contact and provides a high level of ongoing personalized, convenient, confidential customer service; coordinates account openings, loan documentation processing and ongoing account transactions to ensure quality service and to minimize any work for customers
Takes customer service calls personally from clients, research problems and resolves issues, such as ordering checks, processing wire transfers and correcting bank errors; makes policy exceptions within authorized authority or with management or other approval as necessary
Performs a variety of portfolio management and compliance functions
Monitors client portfolios for adherence to company policies and procedures, including loan agreements and terms
Provides input to maintain current risk ratings on customers
Take appropriate action as necessary to correct deficiencies
Administers customer identification and other compliance programs and coordinates with Compliance, Risk, Audit, and other departments related to high interest rate, line of credit and other products and service offered to clients
Adheres to FDIC guidelines regarding retail and other transactions
Ensures accuracy and maintenance of customer records and files and updates information as needed; provides information to auditors, examiners and others as requested
Prepare management reports summarizing client activity, volume, and profitability
Represents private banking and MyBanker roles at company functions, business groups and civic organizations to maintain wide referral network and enhance sales performance
Joins and participates in outside associations and organizations likely to generate prospect leads
Participates in special projects and performs additional duties as required
Contributes to a positive, ethical, and respectful working environment and communicates openly with others
Models company culture both internally and externally
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
Qualification
Required
Bachelor's degree or combination of equivalent education and work experience
6+ years of related private banking or wealth management services experience
3+ years of management experience
Strong understanding of private banking business development techniques, products, services, and overall industry
Proven business development track record; strong market presence with wide network of outside referral sources for new business
High level of personalized customer service skills, including ability to work with wide variety of clients and provide and exceptional level of service
Credit and financial analysis skills
Excellent negotiating and influencing skills
Organized self-starter with ability to work independently with little direct guidance
Excellent communication skills – verbal, written and presentation; ability to present to large, sophisticated audiences
Proficient with Microsoft Office Suite, salesforce, FIS and the CMOL
Company
Berkshire Bank
Berkshire Bank is a division of Beacon Bank & Trust, commonly known as Beacon Bank, a subsidiary of Beacon Financial Corporation (NYSE: BBT).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-07-20IPO
Leadership Team
Nitin Mhatre
President & CEO - Berkshire Hills Bancorp
Ashlee Picard Flores
Chief Compliance Officer
Recent News
Providence Business News
2026-01-09
Morningstar.com
2026-01-09
Providence Business News
2025-11-06
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