R1 RCM · 7 hours ago
Service Delivery Manager
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $117K/yrR1 RCM is the leading provider of technology-driven solutions that enhance patient experiences and financial performance in healthcare. The Service Delivery Manager will lead the team’s strategy and objectives, driving cross-company execution to deliver measurable impact.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Define team vision, OKRs, and a roadmap aligned to enterprise priorities
Lead structured discovery (qualitative and quantitative) to identify root causes, validate hypotheses, and define high-value opportunities
Own the backlog and prioritization, communicate trade-offs, and make clear decisions with stakeholder alignment
Partner across teams to deliver scalable analytics products and standardized reporting capabilities
Proactively identify execution gaps, risks, and dependency issues; remove barriers and improve system-level throughput and quality
Build trusted relationships through clear, accurate communication in complex or high-stakes situations
Coach and develop leaders and individual contributors; guide teams through change with accountability and consistency
Qualification
Required
Experience owning roadmaps and measurable outcomes (OKRs or similar)
Strong discovery, problem framing, and prioritization skills
Proven cross-functional leadership and excellent communication
People leadership experience building and coaching high-performing teams
Preferred
enterprise analytics/reporting products
matrixed org experience
healthcare revenue cycle exposure
Benefits
Annual bonus plan at a target of 10.00%
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
Founded in 2003
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase