All One Credit Union · 10 hours ago
Loan Servicing Representative I (onsite/hybrid in Leominster, MA)
Leominster,MA,US
Full-time
Hybrid
Entry Level
$19.46/hr - $29.20/hr
1+ years expAll One Credit Union is a financial institution focused on providing exceptional service to its members. The Loan Servicing Representative I is responsible for a variety of loan servicing functions, including processing transactions, maintaining records, and assisting members with inquiries.
BankingFinanceFinancial Services
Responsibilities
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union
Maintains tickler system for escrow accounts pertaining to homeowners insurance and private mortgage insurance. Processes premium payments, updates accounts in the loan system, and maintains insurance coverage filing system
Processes various transactions including mortgage and equity payoffs and charge offs
Completes daily loan interface exceptions and reviews various reports for payment errors and correct payment posting errors
Creates new loan report to verify all new direct and indirect consumer loans are in the quality control ques and verifies the accuracy of systems input for all loans
Processes paid notes and discharges titles and mortgages on secured loans
Responsible for processing all mail, answering telephones, responding to member inquiries, and other related clerical or administrative tasks as assigned. Follows up to resolve issues within scope of expertise
Enters remaining fields on all new mortgages to the system and performing the advance. Performs quality control on the mortgage file. Performs follow up with attorneys for missing documentation
Maintains online title tracking system and performs all necessary follow up to obtain missing certificates of title
Performs quality control on loan folders including consumer loans, overdraft accounts, and home equity loans and lines. Performs follow-up for missing documentation
Performs various tasks associated with preauthorized transfers internal and external on all loans
Assists members with the processing of all necessary paperwork associated with disability, credit life and GAP insurance claims
Balances monthly insurance premium report for consumer loans and reconciles general ledger account for credit life and disability. Balances and remits payment for monthly credit life and disability mortgage insurance premium
Enters HELOCs, Fixed Equities and Manufactured Housing on to the core system and verifies information for accuracy
Adheres to All One Credit Union policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required
Makes contact with members, or third parties, as necessary, to communicate or resolve issues
Performs other clerical and loan servicing duties and functions including typing, photocopying, stuffing and sorting bills, filing, etc., as assigned or requested
Keeps up to date on regulatory and industry related updates and changes as they relate to loan servicing
Qualification
Required
High School diploma or equivalent
One-year prior business-related experience with clerical and administrative responsibilities
Must have demonstrated experience working independently and as part of a team
Strong attention to detail
Ability to process work accurately
Excellent organization skills
Must have proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to utilize various banking software and platforms
Must have ability to utilize various types of office equipment, including PC
Preferred
Prior retail banking or loan servicing experience
Benefits
Comprehensive, affordable, and competitive benefits package
Rich 401K plan offering 100% of the first 5% 401K Match contribution
3% 401K Safe Harbor contribution
Eligible to work remotely up to 2 days per week after 3 months of hire
Company
All One Credit Union
All One Credit Union, formerly known as Leominster Credit Union, is headquartered in Leominster, MA, and offers deposit and lending products to meet all your personal and business financial service needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Barbara Mahoney
President & CEO
Recent News
2023-05-18
Company data provided by crunchbase