Ascension · 9 hours ago
Director Technology- Enterprise Operations Monitoring
United States
Full-time
Remote
Lead/Staff, Director/Executive
4+ years expAscension is a healthcare organization dedicated to serving others and providing compassionate care. The Director Technology, Enterprise Operations Monitoring will oversee the IT infrastructure's reliability and performance, implementing monitoring solutions and leading a team to enhance operational efficiency.
CharityHealth CareHospitalNon Profit
Responsibilities
Implement, manage, and continuously improve AIOps, monitoring tools, dashboards, and alerting systems across on-premise and cloud environments (e.g.SolarWinds, NetPath, Net Brain, ScienceLogic, AWS, Azure)
Serve as an escalation point for complex operational incidents, guiding technical teams to swift and effective resolution for critical monitoring issues
Analyze monitoring data and performance metrics to identify trends, anomalies, and potential issues, providing recommendations for improvement and capacity planning
Identify and implement automation opportunities for monitoring processes, alert remediation, and routine tasks to reduce manual workload and improve efficiency
Lead, mentor, and develop a high-performing team of architect, engineering, and technical staff, fostering a culture of accountability, integrity, and continuous improvement
Collaborate with cross-functional teams (Application, Network, Security, Cloud Enablement, Managed Service Provider, etc.) to integrate monitoring solutions for new services. Develop and maintain comprehensive documentation, including standard operating procedures (SOPs) and runbooks
Participate in root cause analysis (RCA) and post-incident reviews to prevent recurring issues and drive long-term solutions
Ensure monitoring platforms comply with organizational security standards and regulatory requirements (e.g., SOC, HIPAA)
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience preferred
Proven experience (4+ years) in IT operations, systems engineering, or a dedicated enterprise monitoring role
Hands-on experience with industry-standard monitoring and observability tools (e.g., ScienceLogic, NetBrain, SolarWinds, Splunk, Nagios, Prometheus, Azure Monitor)
Experience with scripting languages such as Python, PowerShell, or Bash for automation
Strong understanding of IT infrastructure, including network fundamentals (TCP/IP, routing, firewalls), server administration (Linux/Windows), and cloud environments
Excellent problem-solving, analytical, and troubleshooting skills, with strong attention to detail
Strong communication and collaboration skills, with the ability to work effectively across technical and non-technical teams
Ability to work under pressure in a fast-paced environment and manage multiple tasks effectively
High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
Preferred
Relevant industry certifications (e.g., ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or vendor-specific monitoring tool certifications) are a plus
Experience with containerization and orchestration technologies like Docker and Kubernetes
Familiarity with DevOps practices and Infrastructure as Code (IaC) principles
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Company
Ascension
Answering God's call to bring health, healing and hope to all.
10001+ employees
H1B Sponsorship
Ascension has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-03Acquired
Leadership Team
Eduardo Conrado
President and CEO
Kramer Schmidt
Vice President, Consumer Product Dates Employed
Recent News
San Bernardino Sun
2025-12-29
MarketScreener
2025-10-03
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