Miratech · 17 hours ago
IVR Content & Localization Manager
United States
Full-time
Remote
Mid LevelMiratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. The Content & Localization Manager is responsible for managing a large library of multilingual voice content for IVR systems, ensuring audio prompts are accurate and culturally appropriate, while collaborating with various stakeholders to maintain quality and timely delivery.
Outsourcing
Responsibilities
Manage a large and growing library of IVR audio prompts across multiple languages
Coordinate localization efforts, including scheduling, delivery, and version control of audio files
Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency
Edit and post-process audio files to ensure they meet technical and quality standards
Manage relationships with voice talent and localization vendors
Ensure timely delivery of audio assets to support IVR releases and updates
Collaborate with IVR Engineers and Architects to align audio content with technical requirements
Contribute to IVR dialogue design and content structure
Maintain documentation, naming conventions, and cataloging standards for audio assets
Participate in cross-regional coordination, including attending calls outside standard working hours when required
Qualification
Required
Strong background in linguistics, localization, content management, or a related field
Excellent attention to detail, particularly regarding spelling, grammar, and diacritics
Experience managing large volumes of content or media assets
Strong communication and coordination skills
Experience working with Microsoft Office tools
Ability and flexibility to attend calls across different time zones
Preferred
Fluency in one or more non-English languages
Experience with IVR systems or IVR dialogue design
Audio editing and post-processing experience
Copy editing or editorial background
Experience with library science, cataloging, or structured content management
Prior experience working with localization or voice production vendors
Benefits
Health insurance
Language courses
Relocation program
Company
Miratech
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Miratech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Horizon Capital
2022-04-27Private Equity
Leadership Team
Matthew Ainsworth
Chief Revenue Officer
Nikolay Royenko
President
Recent News
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