Circles North America · 1 day ago
Workplace Concierge
Novi, Michigan, United States
Full-time
Onsite
Mid Level
$27/hr - $28/hr
3+ years expCircles North America is seeking passionate hospitality professionals to join their Workplace Concierge team. In this role, you will provide exceptional customer service to employees and guests, ensuring a five-star workplace experience and overseeing reception and workplace operations.
HospitalityLoyalty ProgramsService Industry
Responsibilities
Provide a warm, professional welcome to all employees, visitors, and vendors, setting the tone for a five-star workplace experience
Manage the reception area, ensuring all guest needs are anticipated and handled with efficiency and a personal touch
Anticipate and address the needs of employees and visitors before they arise, leveraging the relevant information to personalize each interaction. Create exceptional experiences that go beyond standard service, leaving lasting impressions on guests and employees alike
Ensure reception waiting areas are tidy, well stocked and welcoming
Answer, screen and forward any incoming phone calls while providing the appropriate information
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.)
Periodically inspects common area equipment to ensure good operating condition
Assist with the coordination of wellness programs, community events, and other engagement activities, as needed. Support the execution of a variety of employee-focused services like fitness classes, notary services, EV charging programs, and logistics for food programs
Liaise with vendors to maintain high standards of workplace amenities, ensuring that services such as food and beverage, auto maintenance, and personal services (laundry, dry cleaning) are delivered to the client’s standards
Provides personal services to employees and visitors including but not limited to: arranging, booking and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, tickets and entertainment activities, storytelling & campus tours, meal & activity reservations, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other amenity services as needed
Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work
Other job-related duties as assigned
Qualification
Required
At least 3 years of hospitality or related experience
Strong background in luxury service
Ability to provide exceptional customer service to employees and guests
Outgoing personality with a passion for delivering first-class service
Ability to manage the reception area efficiently
Skills in anticipating and addressing the needs of employees and visitors
Ability to maintain security by following procedures and controlling access
Experience in coordinating wellness programs, community events, and engagement activities
Ability to liaise with vendors to maintain high standards of workplace amenities
Skills in providing personal services to employees and visitors
Ability to perform other job-related duties as assigned
Company
Circles North America
We deliver employee support and workplace experience solutions to help companies grow their businesses, build communities in the workplace, and make a real difference in employees’ lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.2MKey Investors
Hearst Ventures
2007-10-10Acquired
2002-01-02Series C· $10M
2000-02-14Series B· $15.2M
Leadership Team
Kai Chuang
Chief Information Officer
Recent News
2024-04-13
2024-04-11
2024-02-18
Company data provided by crunchbase