Baxter International Inc. · 23 hours ago
Director, IT - Business Relationship Manager, GBS Order-to-Cash
Deerfield, Illinois
Full-time
Onsite
Director/Executive
$184K/yr - $253K/yr
10+ years expBaxter International Inc. is committed to redefining healthcare delivery and making a significant impact on lives. They are seeking a Director, Business Relationship Manager to lead the Order-to-Cash relationship between Global Business Services and Technology, ensuring alignment of stakeholders and maximizing value through effective program management.
BiotechnologyClinical TrialsHealth CareMedical
No H1B
Responsibilities
Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering—translating business objectives into product/capability roadmaps and GPS aligned outcomes that move free cash flow, DSO, invoice accuracy, and touchless order rates
Shape, prioritize, and govern demand through a consistent BRM engagement model (intake → triage → demand shaping → portfolio prioritization → release planning → value tracking) that engineering can absorb without firefighting
Stand up a “one door” intake and engagement model (e.g., ServiceNow workflows) with clear decision rights, SLAs, and red/green status discipline—no yellow—so ideas become funded initiatives or parked hypotheses with transparent rationale
Facilitate an annual client partnership plan with O2C business owners: goals, current state analysis, joint initiatives, KPI targets, and quarterly value checkpoints
Run monthly O2C value reviews (green/red), removing obstacles and converting reds to green; embed Kaizen cycles that simplify processes, improve cycle times, and strengthen on time to promise performance
Partner with People Leaders to build BRM capability and behaviors in line with Baxter’s inclusive culture and GPS expectations
Orchestrate cross functional delivery across ERP (SAP/Oracle), CRM/CPQ (Salesforce/Microsoft), EDI/Order Capture, Billing/Collections/Credit, Service Management (ServiceNow), Integration (MuleSoft/Boomi), Data & Analytics (Power BI/Tableau), RPA/Workflow, and Master Data—always focusing on outcomes over activities
Champion data quality and master data governance to reduce order holds, invoice rework, and deduction leakage
Serve as the strategic interface between Technology and O2C business partners; co‑create strategy, share ownership for results, and communicate progress with clarity and courage
Engage GBS hubs (Heredia, Gurugram, Kuala Lumpur, Warsaw) for global adoption and continuous improvement; travel as needed to build relationships and accelerate value
Qualification
Required
Bachelor's degree in Computer Science, Information Systems or a related field required
10-15+ years of experience in IT with direct experience delivering large scale programs
Proven experience as a BRM/strategy interface leader across global, complex organizations—able to evolve culture, build partnerships, drive value, and satisfy purpose
Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes; knows how technology, data, and process design move cash
Track record establishing portfolio governance and value realization frameworks that engineering teams can absorb
Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM; able to align platforms to outcomes, not the other way around
Executive presence, crisp storytelling, and a high say/do ratio—you build trust by delivering what you promise
Experience with Lean/Kaizen and ITIL‑aligned relationship management practices; you turn friction into flow
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter International Inc.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.28BKey Investors
German Federal Ministry of Education and Research
2025-12-08Post Ipo Debt· $600M
2021-04-21Grant· $1.81M
2019-05-15Post Ipo Debt· $1.68B
Leadership Team
Andrew Hider
President and Chief Executive Officer
Giuseppe Accogli
EVP & Chief Operating Officer
Recent News
HospitalManagement.net
2026-01-16
Company data provided by crunchbase