Southwest Gas Corporation · 12 hours ago
Sr Analyst/Customer Data Analytics
Tucson, AZ, United States
Full-time
Onsite
Mid, Senior Level
$79K/yr - $114K/yr
4+ years expSouthwest Gas Corporation is a natural gas service provider with a long history of serving communities across Arizona, Nevada, and California. They are seeking a Senior Analyst/Customer Data Analytics responsible for integrating and analyzing large datasets, preparing insightful reports, and leading projects to enhance customer experience and operational efficiency.
Oil and Gas
Responsibilities
Develop, support, and advance standard reporting, spreadsheets, and dashboards to respond to and analyze customer trends and results, including but not limited to customer counts, arrearages, program enrollment and usage, satisfaction, collections, and write-offs
Develop, support, and advance analysis and forecasting on customer and account trend data
Provide direct support to Compliance, Regulatory, and other stakeholder departments by performing research and analyzing information on customer data; create a standard cadence for reporting and analysis of required customer or Company information
Utilize Enterprise Data Warehouse reports and other sources as needed to respond to and analyze both inter- and intra-departmental customer data requests
Request and coordinate additional data needs that cannot be supported by the existing reports and dashboards
Identify reporting needs and create recommendations for building future reports
Coordinate activities related to departmental budget analysis and preparation, including preparing executive summaries and justifications
Leverage business analytics tools to create informative, interactive data visualizations, view trends, and reports
Lead improvements in reporting capabilities and presentation given the stakeholder audience(s) with current tools, SAC, and Power BI, as well as any future tools that may become available
Oversee reporting process documentation, training materials, and standard operating procedures
Analyze and prepare recommendations for management on process and customer experience improvement opportunities based on data analytics or market trends
Analyze and report metrics on customer engagement efforts, special projects, and multi-channel digital campaigns
Lead strategy development and proposals in support of programs that elevate customer satisfaction in alignment with customer insights and feedback analysis
Coordinate supporting research functions, including analyzing customer engagement data to drive strategic decisions, closely coordinated with outside agencies and internal departments while working with division and corporate staff
Consolidate and synthesize information, delivering content in various formats such as PowerPoint, spreadsheets, dashboards, executive summaries, or written reports
Lead efforts to drive initiatives within the Customer Experience organization by coordinating activities related to customer research and information analysis, as well as benchmarking data against the industry and peer utilities
Monitor, evaluate, and implement enhancements to continuously improve the company-wide intake process for reporting and data analytics requests
Establish and maintain source documentation, change control processes, training, and procedures
Ensure quality assurance and establish necessary quality controls of information provided to stakeholders
Lead consultation on the analysis and reporting of the customer experience and associated reporting to ensure appropriate trends are identified and presented to department leadership
Review and recommend improvements in the identification and analysis of errors and trends in quality monitoring results
Lead consultation on Sarbanes-Oxley, SOC2, internal audit, and compliance-related reviews and requirements, and provide required reporting
Develop and maintain performance data and reporting, including oversight of databases and repositories
Provide subject matter expertise related to data analytics from supported systems and business processes on Company projects and programs
Analyze trends and monitor the effectiveness of the Analyst I & II levels, providing feedback and recommendations to leadership
Oversee miscellaneous customer and account audits as requested by leadership
Assist with onboarding, training, and development of Analyst I & II levels
Perform related duties and responsibilities as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job
Qualification
Required
Four to six years of relevant experience
A bachelor's degree in Business Administration, Computer Science, Statistics, Data Analytics, Business Analytics, Data Science, Information Systems, or a related field from an accredited university, or prior experience working in the field of data analytics or reporting
Strong technical and leadership skills
Strong interpersonal and verbal and written communication skills
Very strong Microsoft Office Suite skills
Knowledge of Power BI, SAC, Tableau, or a similar reporting format
Preferred
Leading and developing processes and teams
Demonstrated ability to learn new tools quickly and independently
Experience developing forecasting and statistical models
Experienced in data integration, wrangling and cleansing, optimization, simulation, and statistical analysis
Proven ability to sift through data, identify critical information, develop hypotheses, apply relevant techniques, and perform rigorous analyses quickly and consistently
Strong project management experience managing multiple project streams and delivering results across cross-functional teams
Demonstrated ability to use data to influence decision making
Working knowledge of SAP modules, MyCustomer (C4C), CIC, MiBob, SEW (self-service transactional portals), digital applications and relevant edge system interfaces
Utility industry knowledge and experience
Company
Southwest Gas Corporation
Southwest Gas is engaged in the business of purchasing, transporting and distributing the environmental fuel of choice - natural gas.
1001-5000 employees
H1B Sponsorship
Southwest Gas Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (14)
2023 (10)
2022 (7)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Julie Williams
Senior Vice President/Continuous Improvement & Optimization
F
Frank Stanbrough
Vice President/Continuous Improvement & Optimization at Southwest Gas Corporation
Recent News
2025-11-27
Company data provided by crunchbase