Vendra (YC S24) · 12 hours ago
Customer Growth Associate
San Francisco, CA
Full-time
Onsite
Entry Level
$80K/yr - $100K/yr
1+ years expVendra is a manufacturing marketplace that is expanding its go-to-market team with a Customer Growth Associate to enhance customer engagement and drive revenue. The role involves working directly with customers to facilitate their onboarding process, re-engage inactive accounts, and support the sales pipeline through effective communication and outreach.
B2BHardwareManufacturingSaaSSoftware
Responsibilities
Engage recently active customers
Act as the primary point of contact for newly onboarded and recently active customers
Help customers move from RFQ → quote → production
Answer questions, remove friction, and keep projects moving forward
Coordinate with operations and suppliers to unblock stalled deals
Re-engage and reactivate existing customers
Analyze historical activity, order patterns, and customer behavior to re-engage inactive accounts
Proactively reconnect with customers who have gone quiet or paused usage
Understand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)
Drive reactivated accounts toward RFQ submission and order placement
Follow up with warm inbound leads
Engage inbound interest from demos, referrals, events, partnerships, and prior conversations
Qualify needs and guide customers toward the right next step on the platform
Ensure timely, thoughtful follow-ups to convert interest into platform activity
Support MQL / SQL conversion and pipeline movement
Execute consistent outreach to marketing and sales qualified leads
Help convert interest into active pipeline and revenue
Maintain clean CRM hygiene, activity tracking, and customer notes
Qualification
Required
1–3 years of experience in customer success, business/sales development, or customer-facing startup role
Experience with prospecting and lead-gen tools (HubSpot, Apollo, LinkedIn Sales Nav, etc.)
Experience with gen AI tools (enriching leads, account research, messaging iteration, etc.)
Exposure to CRM or sales engagement tools (HubSpot, Salesforce, etc.)
Highly organized and comfortable with fast paced decisions and objectives
Strong communication skills and confidence talking directly with customers
Ability to learn technical manufacturing language quickly (CNC machining, fabrication, tolerances, materials, etc.)
Preferred
Mechanical engineering background or hands-on manufacturing exposure
Familiarity with CNC machining, 3D printing, sheet metal, or industrial components
Benefits
OTE: 50% of base at 100% quota attainment with uncapped earning potential and accelerators past 100%
Career growth: Clear path into Customer Growth Manager, Account Manager, or broader GTM leadership as you take on more ownership
Company
Vendra (YC S24)
Vendra is the only on-demand manufacturing platform that connects you directly to US manufacturers with immediate production capacity.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2025-07-07Seed
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase