HireRight · 20 hours ago
Account Director
US-TN-Nashville
Full-time
Onsite
Director/Executive
7+ years expHireRight is the premier global background screening and workforce solutions provider. The Account Director is responsible for managing key customer relationships, enhancing customer satisfaction, and ensuring effective communication between customers and internal teams to optimize services and products.
Information TechnologySoftware
Responsibilities
Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance)
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services
Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities
Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight
Working closely with Implementation Services to facilitate transitions following initial or re-implementations
Monitoring and facilitating the customer’s adoption of our services and time to revenue
Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references
Keeping customers informed of process and procedural changes
Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile
Continually take the pulse of customer’s business via analytics, KPI and customer meetings
Ensure customer is taking advantage of all materials, training, user groups, and communications available to them
Understand the competitor foothold within customer, if any
Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty
Operates within a globally, matrix environment
Act as a mentor to Key Account Manager and Sr. Key Account Managers
Qualification
Required
7+ years of Account Management or Sales experience (or equivalent) in a company with 1,000 or more employees working with large, complex, customers
Has in-depth knowledge of a technical discipline or area
Provides subject matter expertise across sub-units
Has basic understanding of relationships that exist between all relevant groups within the company
Has very clear understanding of roles within own area
May lead a small group on implementing projects with manageable risks and resources requirements
Gives advice to middle management on functional matters, or on the interpretation of policies and practices
Monitors costs of won work and may manage budgets for small projects or programs
May train professional staff
Determines the nature of a complex or undefined problem and independently adapts and customizes the best solution from many alternatives
Solves complex problems and issues referred by others; takes a new perspective using existing solutions
Escalates higher risk/more unique problems
Decision making requires interpretive thinking and considerable judgment to develop solutions from factual background and fundamental principles
Anticipates and responds to customer needs by modifying practices/procedures to meet individual situations
Effectively communicates by adjusting communication style to audience
Persuades others to adopt a point of view for ideas/initiatives
Benefits
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
Company
HireRight
HireRight provides on-demand employment screening solutions for a customer base of organizations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Atlantic
2024-02-16Acquired
2018-07-13Private Equity
2007-08-08IPO
Leadership Team
Euan Menzies
Chief Executive Officer
Guy Abramo
President and Chief Executive Officer
Recent News
Morningstar.com
2026-01-15
dcm.com
2026-01-07
Company data provided by crunchbase