Contra Costa Crisis Center · 9 hours ago
Program Manager – Crisis Support & Grief Services
Walnut Creek, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $120K/yr
2+ years expContra Costa Crisis Center is dedicated to providing crisis support and grief services, and they are seeking a Program Manager to oversee day-to-day operations. This role involves leading staff and volunteers, ensuring the delivery of compassionate services, and maintaining program standards under clinical oversight.
Health CarePsychologyWellness
Responsibilities
Provide day-to-day leadership and support for crisis support services, including call-center-based crisis response and grief-related contacts
Support staff and volunteers in applying best practices for suicide risk assessment, de-escalation, documentation, and ethical decision-making
Serve as a primary point of contact for staff seeking guidance on complex or emotionally demanding situations, escalating clinical concerns to the Director as appropriate
Provide overall program leadership, supervision, and coordination for the Center’s grief services, including grief support groups, postvention activities, and mobile grief response
Supervise and support designated Grief Services staff, ensuring alignment with program goals, approved protocols, and service standards
Provide guidance, coaching, and support to grief facilitators and responders, in coordination with Grief Services staff, with direct participation as needed to support program effectiveness and staff capacity
Monitor grief services participation, emerging needs, and service trends across modalities; identify challenges or opportunities for improvement and escalate clinical or operational concerns as appropriate
Ensure grief services—including mobile grief response—are delivered in alignment with approved clinical protocols and trauma-informed practice standards, under the oversight of the Director
Collaborate with the Director to integrate grief services into broader crisis response, postvention efforts, and coordinated care activities
Represent the Crisis Center’s crisis and grief services, as well as relevant 211 services in public presentations, community meetings, trainings, and outreach events, as assigned
Provide clear, accurate information about grief services, mobile grief response, and crisis support programs to community partners, stakeholders, and the public
Support relationship-building with community organizations, referral partners, and collaborators in coordination with the Director and other leadership staff
Support clinical and program quality assurance processes related to crisis support and grief services, including documentation review and adherence to established protocols
Conduct regular review of program-level data, call reviews, incident summaries, and documentation trends related to crisis and grief services
Identify patterns, risks, or training needs and report findings and recommendations to the Director, Crisis and Grief Services (LCSW)
Maintain accurate program-level documentation, supervision notes, and required records consistent with organizational policy and accreditation standards
Support preparation of materials and information related to audits, accreditation activities, and internal quality reviews, as assigned
Lead the program-level design, coordination, and implementation of training related to crisis intervention, suicide prevention, grief support, and mobile grief response, in alignment with established clinical standards and Director oversight
Serve as the primary day-to-day lead for staff and volunteer training content, ensuring consistency across programs, shifts, and service modalities
Partner with the Director, Crisis and Grief Services (LCSW), to ensure training priorities, curricula, and practices align with clinical standards, accreditation requirements, and risk management needs
Collaborate with designated training, volunteer, or outreach staff to support scheduling, delivery, and coordination of trainings, while retaining responsibility for programmatic and clinical integrity of training content
Provide ongoing coaching, reinforcement, and skill development for staff and volunteers through observation, feedback, debriefings, and targeted refresher trainings
Work closely with Call Center leadership and other program staff to integrate training into operational practice and support staff wellbeing
Qualification
Required
Master's degree in social work, counseling, marriage and family therapy, or a related field
Minimum 2–4 years of experience in crisis intervention, suicide prevention, grief services, or related behavioral health settings
Experience providing staff support, coaching, lead responsibility, or informal supervision in a clinical or crisis environment
Strong judgment, communication skills, and ability to support staff working with high-risk and grief-affected populations
Commitment to trauma-informed practice, equity, and staff wellbeing
AAS Crisis Specialist Certification required or obtained within six (6) months of hire
Completion of AAS Crisis Specialist training and exam (minimum 80% passing score)
Certification renewal every three (3) years with AAS-approved continuing education
Preferred
Experience in a crisis hotline, 988, or call-center-based service environment
Background in grief counseling, postvention, or community-based grief response
Familiarity with American Association of Suicidology (AAS) standards or suicide prevention best practices
Experience coordinating or supporting volunteers
Benefits
AAS Certification & Training
CCCC supports required AAS training, certification costs, and continuing education as part of its commitment to clinical quality and accreditation standards.
Company
Contra Costa Crisis Center
Contra Costa Crisis Center supports individuals through crises and offers suicide prevention aid, grief counseling, and homeless service.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase