The Miner Corporation · 7 hours ago
Account Manager, National Accounts
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expMiner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider. The Account Manager, National Accounts, is responsible for managing key customer accounts, ensuring customer satisfaction, and achieving sales and service objectives.
Facilities Support Services
Responsibilities
Serves as the primary day-to-day contact for the assigned Key Account, managing routine communications, service coordination, and follow-up
Executes account strategies and initiatives established by the Director, National Accounts, to ensure alignment with customer goals and contractual commitments
Manages daily account activities, including service requests, issue resolution, scheduling coordination, and internal follow-through
Coordinates cross-functional resources (operations, service, project management, finance, and support teams) to deliver against account requirements and service level expectations
Monitors account performance metrics, KPI's, and service levels; prepares reports and summaries for internal stakeholders and customer reviews
Identifies operational issues, service gaps, or performance risks within the assigned account and escalates as appropriate to the Director, National Accounts
Supports contract administration by tracking contract terms, service scope, pricing structures, and renewal timelines
Assists in the preparation and execution of Quarterly Business Reviews (QBR's), including data gathering, presentation development, and action-item tracking
Maintains accurate and up-to-date account records, forecasts, and activity documentation in Salesforce and other internal systems
Supports SafeCHECK and SafeACT program execution within the assigned account, ensuring alignment with customer expectations and internal delivery teams
Identifies incremental revenue, upsell, and cross-sell opportunities through ongoing account activity and customer interactions and communication opportunities to the Director, National Accounts
Moderate travel is required
Perform other duties as assigned by supervisor
Qualification
Required
Minimum of two (2) years of experience in direct sales to national or corporate accounts, preferably within the dock and door or industrial B2B sector
Minimum of five (5) years of experience in account management, with demonstrated success managing customer relationships in the dock and door industry or a comparable technical/industrial field
Proven ability to develop, strengthen, and maintain long-term client relationships across multiple organizational levels
Comprehensive understanding of contract structures, terms, and conditions, as well as demonstrated experience in identifying and executing upsell opportunities within corporate accounts
Exceptional negotiation, verbal communication, and written communication skills, with the ability to effectively represent the company in client-facing discussions
Proficiency in Microsoft Office applications (Teams, Outlook, Word, Excel, PowerPoint) and experience utilizing Salesforce or comparable CRM platforms
Proven ability to adapt and thrive in a fast-paced, technology-driven service environment
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices
High School Diploma or GED is required
The selected candidate will be required to pass a criminal history background check and drug screen
Preferred
Higher education including a bachelor's degree is highly desired
Benefits
Competitive pay - Plus incentive opportunities!
Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
PTO and Paid Holidays
Training and mentoring - Learn from our experts in the industry
Advancement opportunities
Company
The Miner Corporation
Miner is the internationally recognized leader in emergency repair service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly Rae Lawrence
Regional HR Business Partner
Stephanie Naylor
HR Business Partner
Company data provided by crunchbase