Senior Manager, Customer Success - Public Sector jobs in United States
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Pluralsight · 1 hour ago

Senior Manager, Customer Success - Public Sector

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$156K/yr - $195K/yr
date8+ years exp

Pluralsight is a leading learning platform focused on enhancing technology skills for the modern workforce. They are seeking a Senior Manager of Customer Success to develop and execute customer success strategies for Public Sector accounts, ensuring alignment between Sales and Customer Success while driving renewals and expansion opportunities.

E-LearningEdTechEducationInformation ServicesInformation Technology

Responsibilities

Deliver vision for Customer Success teams; empower and encourage your teams to drive towards targets while also focusing our customers
Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
Ensure alignment of strategy/approach between Sales and Customer Success
Meet and exceed Net Retention and Gross Retention goals
Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback
Monitor and measure customer health and proactively mitigating risk
Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention

Qualification

Customer Success strategyDigital Touch/Scale ExperienceRenewal negotiationsLeadership experienceSaaS industry experienceData driven environmentEnterprise customer successPublic Sector experienceTeam managementContinuous improvementCommunication skillsTeam collaboration

Required

Experience in customer facing roles, preferably in the SaaS industry
Experience managing multiple teams who own the renewal transaction
Direct experience negotiating renewals and driving ARR
Experience in working with and implementing enterprise customer success and sales processes and methodologies
Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree

Preferred

Public Sector experience highly desired

Benefits

Competitive compensation packages
Medical coverage
Unlimited PTO
Wellness reimbursements
Pluralsight subscription
Professional development funds

Company

Pluralsight

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Pluralsight is a technology learning platform for software developers, IT admins, and creative professionals.
dateFounded in 2004
location
Draper, Utah, USA
people-size1001-5000 employees
web-link
http://www.pluralsight.com

Funding

Current Stage
Public Company
Total Funding
$194.45M
Key Investors
Pluralsight OneInsight Partners
2025-07-22Grant· $1.95M
2020-12-13Acquired
2018-05-17IPO

Leadership Team

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Aaron Skonnard
CEO
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Erin Gajdalo
Chief Executive Officer
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Recent News

IT Web
Netcampus, Pluralsight take significant step forward in delivering world-class accredited IT training
2026-01-22
PR Newswire
Seertech Drives Record Growth with Differentiated Learning Enablement Platform
2026-01-22
PR Newswire
Pluralsight Recognized as a Leader in 2025 IDC™ North America IT Training Services report
2025-12-18
Company data provided by crunchbase