Testing / QA Lead (IVR & Web Applications) jobs in United States
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Miratech · 13 hours ago

Testing / QA Lead (IVR & Web Applications)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. The Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation, owning end-to-end test strategy and execution.

Outsourcing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Plan, execute, and report on testing activities for IVR and web applications
Define end-to-end testing strategies to validate complete customer journeys
Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
Manage and mentor a small QA team, fostering a positive and collaborative team environment
Balance testing resources across multiple concurrent releases
Track and report test progress, risks, and quality metrics to stakeholders
Lead test review meetings and coordinate defect triage with development teams
Use Microsoft TFS / Azure DevOps for test management and reporting
Identify opportunities for test automation and support automation initiatives
Support integration testing across IVR, web applications, and backend services

Qualification

IVR testingTest case writingIntegration testingMicrosoft TFSSQLQA methodologiesTest managementWireMock familiarityCommunication skillsTeam collaboration

Required

Bachelor's degree in a related field
Minimum 4 years of experience planning, executing, and reporting test efforts
Experience testing IVR and voice applications
Strong experience writing test cases and test scripts for web applications
Solid understanding of QA methodologies, testing processes, and best practices
Experience with end-to-end and integration testing in contact center environments
Experience with Microsoft TFS or Azure DevOps for test management
Working knowledge of SQL for data validation and testing support
Strong communication skills and ability to collaborate across technical and non-technical teams

Preferred

Familiarity with WireMock

Benefits

Health insurance
Language courses
Relocation program

Company

Miratech

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Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
dateFounded in 1989
location
Kyiv, Kyyiv, UKR
people-size1001-5000 employees
web-link
http://www.miratechgroup.com/

H1B Sponsorship

Miratech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Horizon Capital
2022-04-27Private Equity

Leadership Team

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Matthew Ainsworth
Chief Revenue Officer
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Nikolay Royenko
President
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Recent News

Business Wire
Enterprise Connect’s Expo Hall Features Hundreds of Cutting-Edge Products and Services to Help Tech Leaders Improve Communication, Collaboration and CX Strategies
2025-03-10
Company data provided by crunchbase