Arizona Grand Resort & Spa · 20 hours ago
Assistant Front Office Manager
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expArizona Grand Resort & Spa is a premier resort seeking a dynamic Assistant Front Office Manager to lead with excellence. The role involves providing support and leadership to the Front Office Manager and team, resolving guest challenges, and managing staff development and labor forecasting duties.
HospitalityHotelResorts
Responsibilities
Professionally resolve guest challenges, documenting all challenges in writing using clear and concise English
Review house setup including VIP and VVIP arrivals, greeting guests at Front Desk when possible
Read and answer all e-mails. Listen and respond to all voicemails
Assist the accounting department by handling routine billing questions and applying third party and guest credit cards to applicable reservations
Assist reservations with checking all third party commissions to make sure they are correct
Assist with the ordering of departmental supplies
Review groups and group files. Make sure all information contained in-group resumes has been passed along to the front office team in the most efficient manner
Review and respond as necessary to all internal guest surveys and external review sites such as TripAdvisor and Expedia
Manage budget by reviewing all reports and labor consistently, check staffing levels and decide when to add or remove staff after consulting with Front Office Manager
Management of the front office staff to include the Front Desk, Bell Desk and PBX departments. This will include coordinating all hiring and coaching of associates with Human Resources department
Audit and manage banks as well as auditing Guest Service Agent (GSA) banks at the beginning and end of their shifts
Provide personal service by welcoming all VIP arrivals
Complete Manager on Duty (MOD) Report and distribute to all managers
Maintain the front office checkbook by entering invoices on a timely basis
Attend pre-convention and staff meetings when necessary
Perform any other duties assigned by the Front Office Managers, Resort Management and/or the General Manager
Qualification
Required
High School Diploma or equivalent required
At least 2 years of hospitality experience
At least 1 year of supervisory or leadership experience
Able to train and supervise with strong leadership skills
Able to make quick and efficient decisions to benefit the team and guest
Able to memorize and perform Grand Service Standards, AAA 4-1/2 diamond standards, and Mystery shopper standards
Able to use a moderately complex computer system and troubleshoot software problems
Able to utilize a calculator to prepare moderately complex mathematical calculations without error
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Exhibits an appearance appropriate for a four diamond resort
Preferred
College degree preferred
Benefits
Competitive Hourly Wage
Medical/Dental/Vision/Life Insurance
401K
Employee Assistance Program
Hotel Stay Benefits
Golf Discounts
Spa Discounts
Car Rental Discounts!
Company
Arizona Grand Resort & Spa
Arizona Grand Resort & spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places.
501-1000 employees
H1B Sponsorship
Arizona Grand Resort & Spa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase