Nutrislice · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $80K/yr
3+ years expNutrislice is an established Colorado company focused on food service technology, seeking an experienced Customer Success Manager. The role involves onboarding new customers, managing relationships, ensuring client satisfaction, and overseeing account renewals.
Computer Software
No H1B
Responsibilities
Guide new clients through the onboarding process using a variety of methods including individual support and creation of generalized training materials
Provide comprehensive training sessions to familiarize clients with our software, hardware, and services
Develop and maintain strong relationships with key stakeholders within client organizations
Understand clients' unique needs, goals, and challenges, and act as a strategic advisor extracting the expected value from Nutrislice solutions
Own your book of business and secure client renewals
Showcase the value of Nutrislice solutions to encourage long-term partnerships
Proactively advocate for Tier 0 and Tier 1 clients drive value realization throughout the customer lifecycle
Collaboration with cross functional teams to ensure the success of clients
Monitor and analyze client usage and engagement to identify opportunities for improvement and growth
Proactively address any issues or concerns, working collaboratively with internal teams to provide timely solutions
Offer best practices and recommendations to optimize clients' use of Nutrislice products
Qualification
Required
3+ years working in a software implementation, CSM, or account management role at a SaaS organization
Resourceful problem-solver with experience creatively troubleshooting business process and software problems
Self-driven with the ability to effectively prioritize and execute tasks
Excellent communication, customer service, attention to detail, and organizational skills
Ability to gain the respect of our clients and be viewed as a trusted advisor
Ability to help others work through complex problems by delivering training, broader education on self-service tools, and positive support
Ability to identify when escalation is required and the appropriate resources to engage based on the specific situation
Strong understanding of the SaaS business model and the importance of recurring revenue
Preferred
Familiarity with Salesforce and ChurnZero is a plus
Benefits
Unlimited PTO
Fully remote work
401k with match
Medical, dental, and vision insurance coverage
Company
Nutrislice
Founded in 2011 by Brian Crapo, Mike Craig, and Ben Roberts, Nutrislice began by helping K-12 school districts communicate essential foodservice information accurately and easily across multiple channels.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Benjamin R.
Co-founder, CTO
Stanton Aydlett
Chief Financial Officer
Company data provided by crunchbase