ICE · 19 hours ago
Solution Adoption Manager
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expIntercontinental Exchange, Inc. is seeking a Solution Adoption Manager to drive customer adoption and maximize value realization across their SaaS product suite. This role involves guiding clients through their lifecycle, ensuring effective technology use, and maintaining a stable product environment while delivering strategic guidance.
E-CommerceFashionJewelryMarketplace
Responsibilities
Serve as the primary client liaison and trusted advisor for all DDA Analyzer use cases and broader platform engagement
Partner closely with Product Delivery and Implementation teams to support smooth onboarding, expansion opportunities, and ongoing optimization efforts
Drive adoption of product features through education, strategic engagement, and customized utilization plans that support ROI and business outcomes
Develop a deep understanding of client goals, workflows, business processes, and success metrics to ensure alignment and value realization
Collaborate with Engineering, Product, and Support teams to identify and resolve systemic issues and deliver timely updates
Deliver proactive communication related to product releases, enhancements, known issues, and potential impacts
Coordinate with Support to ensure efficient triage and resolution of client‑reported issues, maintaining high satisfaction and stability
Advocate internally as the voice of the customer, providing insight to Product Owners and cross‑functional forums to influence roadmap and prioritization
Qualification
Required
3+ years of experience in the mortgage industry
2+ years in technical advisory, account management, customer success, or support roles within software, IT, or mortgage technology environments
2+ years' experience administrating or utilizing loan origination software
Experience working with SaaS and cloud-based solutions
Demonstrated success building strong, long-term client relationships across technical, operational, and leadership stakeholders
Strong diagnostic, analytical, and troubleshooting skills
Proficiency with data analytics and the ability to translate insights into action
Exceptional organizational, communication, project‑management, and time‑management abilities
High technical aptitude with the ability to simplify complex concepts for diverse audiences
Ability to influence and collaborate effectively in a matrixed environment
Ability to travel 15-20%
Preferred
Knowledge of the following a plus: Mortgage technologies: DDA, Encompass, Encompass SDK
Cloud platforms: AWS, Azure
SaaS infrastructure, web architecture, TCP/IP, IIS
Databases: Microsoft SQL, NoSQL
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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