Airbnb · 1 day ago
Program Manager, Community Support
United States
Full-time
Remote
Mid, Senior Level
$129K/yr - $152K/yr
4+ years expAirbnb is a global company that connects hosts and guests to create unique travel experiences. The Program Manager in Community Support will implement cross-functional programs that align with the strategic goals of the organization, working with various teams to drive initiatives that enhance community support and service quality.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Build an understanding of how their program fits within the broader company initiatives, including cross-functional teams, related programs, and organizational ways of working. With guidance, synthesizes these various external influences and adapts program delivery to reach an ideal outcome
With minimal guidance, drives a project vision and purpose by collaborating with cross-functional teams
Manages cross-functional meetings and aligns stakeholders and teams to drive action plans and results
Develops plans and monitors progress against the plan, communicates and effectively escalates issues and blockers with path to green recommendations
Evaluates existing governance structures and optimises or creates new ones for the program team, seeks leadership feedback
Produces and revises documents and presentations that are leadership-ready, seeks guidance to refine as needed
Communicates complex information or ideas at the right altitude for the audience
Qualification
Required
Bachelor's Degree or equivalent, preferably in education or related field
4+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
Experience managing and executing complex, cross-functional projects, ideally in a contact center and/or customer service environment
Organized and collaborative Program Manager who inspires and motivates their team while driving results on time, and at high quality
Understanding of technology use cases in customer service and contact centers
Experience in creating project plans and business cases to show measurable impact of program, progress and project execution
Ability to create compelling presentations and storytelling to executives
Experience and ease interacting with and influencing senior stakeholders
Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome
Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
Grace under pressure
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-20
2026-01-17
Company data provided by crunchbase