Glacier Bancorp, Inc. · 7 hours ago
Corporate IT Service Desk Support I
Missoula, MT
Full-time
Onsite
Entry Level
1+ years expGlacier Bancorp, Inc. is a financial institution seeking a Corporate IT Service Desk Support I. The role involves providing first line support to bank employees on various IT issues, troubleshooting systems, and ensuring compliance with company policies.
BankingCommercialFinanceVenture Capital
No H1B
Responsibilities
Diagnose, determine solutions, and help callers restore system operations
Install pre-approved software remotely for Bank Employees
Take calls from GBCI employees who are experiencing system problems
Provide timely resolution of assigned incidents and requests
Escalate incidents through Incident Management Team
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Qualification
Required
High School Diploma / GED
3 years customer service experience or one year in an IT related position
Demonstrated technical competence with PC software such as Windows OS and/or Microsoft Office Suites, Citrix End-user environment or equivalent industry standard
HDI Desktop Support Certification required within 6 months of hire
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization
Ability to comprehend and retain technical information
Ability to clearly translate technical issues into business-friendly and user-friendly language
Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision
Employee must have proven problem solving, analytical, and technical skills to identify and understand business needs, identify appropriate solutions, and communicate to management for acceptance and implementation
Ability to serve as a backup for other staff members in a mutually supportive team work environment
Employee must be capable of regular, reliable, and timely attendance
Preferred
Associate Degree in an information technology related field
Prior work experience using call tracking management software to track and manage calls
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan
401(k)
Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Paid Time Off (PTO)
Paid holidays
Company
Glacier Bancorp, Inc.
At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-10-01IPO
Leadership Team
R
Randall Chesler
President and Chief Executive Officer
D
Don Chery
EVP/Chief Administrative Officer
Recent News
GlobeNewswire
2026-01-23
2026-01-23
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2026-01-23
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