Shane Co. · 21 hours ago
Operations Manager
US-WA-Tukwila
Full-time
Onsite
Mid, Senior Level
$83K/yr - $93K/yr
2+ years expShane Co. is a family-owned business and the largest family-owned jeweler in the U.S., dedicated to providing an exceptional customer experience. They are seeking an Operations Manager to oversee store operations, drive sales growth, and ensure superior customer service while developing the team.
E-CommerceFashionInformation Technology
No H1B
Responsibilities
Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff
Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings
Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff
Building and maintaining all store schedules with final approval from the Store Manager
Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations
Monitoring and maintaining overall efficiency of office and shop operations
Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility
Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot
Mastering all functionalities and processes in the shop, customer service department, and sales operations
Qualification
Required
A minimum of 2 years of experience managing, leading, developing, training, and/or supervising others
A minimum of 1 year of sales or other customer service experience in a face-to-face environment
Evening and weekend availability is a must
Excellence in written and spoken English is required including appropriate usage of spelling and grammar
Minimum of a high school diploma or equivalent is required
Strong organizational skills and the ability to collaborate effectively in a fast-paced environment
Goal-orientation, attention to detail, and independence
Being task-focused, analytical, and thoughtful
Preferred
Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products
Genuine enjoyment in working with people
Demonstrated ability to influence others in a trusting and cooperative manner
High performing and driven to achieve goals
Great listener
Ability to maintain customer relationships in a changing sales environment
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching
Energetic team player
Must possess a high level of visual acuity and manual dexterity
Benefits
Participation in a team bonus that can range from zero to $150 each week for every member of the store team.
Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
We offer internal learning that covers both career and personal topics, from skills like excel to photography.
We offer dedicated training specific to your role in our company.
We offer training toward advancement, specifically in the area of management and leadership for all levels.
Company
Shane Co.
Shane Co. is Your Friend in the Jewelry Business®
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rordan Shane
Chief Executive Officer and President
Wade Bronson
Executive Vice President, Chief Financial Officer
Recent News
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