ProHealth Care · 19 hours ago
Lab Client Services Representative - Waukesha - Every Other Weekend, PM Shift
Waukesha, WI
Full-time
Onsite
Entry Level
1+ years expProHealth Care is a leading healthcare provider offering comprehensive laboratory services. The Lab Client Services Representative will provide quality service to customers, manage specimen processing, and utilize laboratory information systems to respond to inquiries and requests.
GovernmentHealth CareHealth DiagnosticsNon Profit
Responsibilities
Demonstrates understanding and effective use of the laboratory and hospital information systems for inquiry, order entry, test cancellation, documentation and collection in support of laboratory services
Initiates patient registrations in the hospital information system and confirms payment coverage including the initiation of insurance/managed care authorizations
Verifies receipt of valid orders
Monitors and responds to result reporting queues for errors
Monitors and responds to result callback and faxback requests
Answers telephones promptly. Maintains a consistently pleasant telephone demeanor when responding to client calls, questions or inquiries. Utilizes tact and discretion in client interactions
Performs specimen processing to ensure accurate and timely receipt and prompt distribution of specimens in the appropriate departments following established policies and procedures
Prepares specimens for analysis or reference laboratories using established procedures
Assists with loading analyzers in various departments
Accurately and completely labels specimens according to established laboratory policies and procedures
Dispatches customer requests to couriers/phlebotomists utilizing the GPS navigation system
Maintains accessibility of reference material related to specimen requirements for tests performed by the laboratory and reference laboratories
Plans and organizes workflow relative to specimen priorities to support consistent and appropriate processes to meet clinical needs and assure customer satisfaction
Interacts with other hospital department, nursing units and customers to address patient specimen concerns timely
Takes appropriate action to communicate insufficient or unacceptable specimens with customers
Serves as a resource to laboratory staff, nursing personnel and customers, providing technical expertise in problem-solving activities related to collection and processing activities
Maintains customer specimen collection supplies and forms inventory as needed, monitoring expiration dates and ordering, if required
Fills supply requests and packages for distribution to customers
Cleans and sanitizes equipment and work area. Monitors bio-hazard containers and discards sealed contains in the appropriate location
Monitors refrigerator temperatures
Qualification
Required
High School Diploma or equivalent
Preferred
1 year of laboratory experience preferred
Company
ProHealth Care
ProHealth Care is an integrated health care system serving in Waukesha.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Gutierrez CPA, MBA
Chief Financial Officer
Ken Price
Chief Operating Officer
Recent News
2025-09-12
Seattle TechFlash
2025-09-12
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