DSV - Global Transport and Logistics · 10 hours ago
Operational Account Manager
Indianapolis, IN
Full-time
Onsite
Senior Level
$59K/yr - $89K/yr
5+ years expDSV - Global Transport and Logistics is seeking a Key Account Manager in Operations responsible for managing and growing key accounts. The role involves ensuring client satisfaction, overseeing operational aspects of shipments, and collaborating with internal teams to provide exceptional service.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Hiring Manager
Erma Boudreaux
Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer’s organization to identify and build relationships at all levels
Work across DSV’s network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow up items
Strategic Focus
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume- and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Qualification
Required
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Preferred
Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development
Experience with transportation management systems (TMS) and customer relationship management (CRM) software
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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