American Public Education, Inc. (APEI) · 8 hours ago
HR Specialist
United States
Full-time
Remote
New Grad, Entry LevelAmerican Public Education, Inc. (APEI) is an Online University based in Charles Town, WV, focused on providing quality education to military and public service communities. The HR Specialist will serve as the main point of contact for employees requiring Tier 1 human resource support, managing inquiries and ensuring effective communication between employees and various departments.
EdTechEducationOnline Portals
Responsibilities
Perform customer service functions by assisting with employee and requests and questions via email, phone, and/or in person communication
Responsible for routine processes and inquiries regarding all HR functions to include managing incoming e-mail correspondence, employee personnel files, and employment verification requests
Accountable for the processing of leave requests, ADA accommodation requests, including vendor/carrier communications
Collaborating with HR Business Partners and HR Teams to support an AskHR response to employees requesting assistance
Assist with the benefits communication from employees/faculty
Respond to unemployment notices
Confidentially ensure all employee personnel files are up to date
Update and maintain Human Resource Information System records as needed
Support the performance management process including employee/managers step/process reviews, timelines, and general process questions
Assist leadership with various projects and tasks
Make photocopies, fax/scan documents and perform other clerical functions related to employees
Maintain a high degree of confidentiality when dealing with employee matters
Participates in developing and carrying out department goals and objectives
Supports leadership by ensuring compliance and monitoring service of AskHR and HR Operations toward Service Level Agreements (SLAs)
Maintains knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
Partner with the legal department as needed/required
Participate in audits as it relates to SOX
Perform other duties as assigned or as needed
Qualification
Required
Identifies and resolves problems in a timely manner and gathers and escalates information skillfully
Maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
Ability to approach employee questions and concerns in a caring, confidential, and helpful manner
Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive employee issues
Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills
Proficient in vocabulary, spelling, punctuation, and proofreading. Ability to compose and prepare correspondence appropriate for the leadership team
Prioritizes and plans work activities, uses time efficiently and develops realistic action plans
Ability to multitask
Experience in organizing and managing administrative processes
Proactive, flexible, and comfortable in a fast-paced, changing environment, which demands a high level of energy and commitment
Ability to always portray a professional image
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events
Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
Promotes and personally observes safety and security procedures and uses equipment and materials properly
Associate degree required; Bachelor's degree preferred
Preferred
Bachelor's degree preferred
Company
American Public Education, Inc. (APEI)
American Public Education, Inc.
Founded in 1991Charles Town, West Virginia, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$92M2021-03-01Post Ipo Equity· $92M
2007-11-09IPO
2005-11-01Series B
Leadership Team
Angela Selden
President and CEO
James Kenigsberg
Interim Chief Innovation and Technology Officer
Recent News
2026-01-08
2025-12-19
Company data provided by crunchbase