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Waste Pro USA · 22 hours ago

Regional Collections Specialist

Southaven, MS

Full-time

Onsite

New Grad, Entry Level

Waste Pro USA is seeking a Regional Collections Specialist to manage and facilitate the collection of past due accounts. The role involves initiating contact with customers, processing payments, and coordinating with the sales department to ensure accounts are set up correctly.

Information Technology

Responsibilities

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts

Accept incoming phone calls to handle billing issues and/or process payments and issue credits

Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls

Follow up on calls and email, fax or mail copies of invoices as required

Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment

Perform credit evaluations for new or renewal business to determine credit worthiness

Process credit card payments on accounts and resolve questions and issues on accounts

Assist the sales department in account set up by setting credit limits and terms

Run daily reports – credit hold report, credit balance report and aging reports

Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold

Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes

Complete the weekly top 30 aging account report to the company CFO and others required

Run Aging reports and update notes in system regarding status of payment on accounts

Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection’s company as required

Provide back up for customer service, Accounts Receivable Clerk as necessary

Qualification

Collections ManagementCredit EvaluationCustomer CommunicationAccounts ReceivableReporting SkillsProblem SolvingTeam Collaboration

Required

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts

Accept incoming phone calls to handle billing issues and/or process payments and issue credits

Goal is to make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls