Crescendo · 16 hours ago
Senior Analyst, GTM Strategy & Operations
United States
Full-time
Remote
Senior Level
5+ years expCrescendo is transforming customer experience with Augmented AI, aiming to reshape the support industry. They are seeking a Senior Analyst for GTM Strategy & Operations to drive strategic initiatives, partner with GTM leaders, and improve operational processes across the organization.
Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
Responsibilities
Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed
Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions
Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution
Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up
Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations
Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas
Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions
Qualification
Required
5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company
Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success
Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations
Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc), and experience with BI Tools (Tableau, Lookr, etc.)
Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives
High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity
Preferred
Experience operating in a high-growth tech environment
Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution
Curiosity and enthusiasm for leveraging AI tools to drive efficiency and scale work
Experience leading a small team or complex project from end-to-end
Benefits
Remote working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company
Crescendo
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
General Catalyst
2024-10-02Series C· $50M
Leadership Team
Matt Price
Founder and CEO
Michelle Donnelly
Chief Revenue Officer (CRO)
Recent News
2026-01-16
2026-01-14
2025-12-13
Company data provided by crunchbase