Metropolitan Transportation Authority · 12 hours ago
Director, Human Resources Systems and Solution Architect
New York, NY
Full-time
Hybrid
Director/Executive
$137K/yr - $162K/yr
8+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The Director provides strategic leadership for the MTA’s HR technology ecosystem, overseeing Benefits and Compensation systems and leading digital transformation initiatives to enhance HR processes and employee experience.
Transportation/Trucking/Railroad
Responsibilities
Empower HR Business Partners and cross-functional teams (Compensation & Benefits, HR Systems, HR Operations, IT/Client Services, Labor Relations, Payroll, and Finance) with data, tools, and streamlined processes that improve operational efficiency and elevate employee experience
In partnership with MTA IT, present, evaluate, and implement new technologies, system functionality, process enhancements, and automated solutions. Lead strategic and operational initiatives using strong project management and change management principles, ensuring all solutions align with MTA IT standards
Serve as the primary functional owner for HR Benefits, Benefits Administration, and Compensation systems, ensuring accurate configuration, smooth system operations, and seamless integrations across the broader HR ecosystem under the direction of MTA IT
Serve as the primary functional owner for the Career and Succession Planning module, ensuring accurate configuration, smooth system operations, and seamless integrations across the broader HR ecosystem under the direction of MTA IT
Balance short-term needs with long-term planning to ensure HR technology architecture remains scalable, secure, compliant, and adaptable to evolving organizational and regulatory requirements—aligned with MTA IT standards and strategic objectives
Support system enhancements and configurations for Benefits, Benefits Administration, and Compensation modules; conduct User Acceptance Testing (UAT), troubleshoot system failures, and perform quality assurance checks in partnership with MTA IT
Maintain data pipelines and system integrations supporting Benefits, Benefits Administration, and Compensation workflows; perform data audits, fit/gap analyses, and data anomaly resolutions in accordance with MTA IT data governance standards
Lead and support HR Operations and Analytics initiatives across the HR/Tech ecosystem, ensuring process consistency and clear documentation of transactional workflows
Partner with functional users to identify business needs, gather feedback on system performance, and ensure system functionality and processes align with the People Department and enterprise strategic goals
Serve as the HR liaison and Business Product Owner to MTA IT, external vendors, actuarial partners, and other stakeholders on HRIS/data-related matters, lead meetings, training sessions, demos, and adoption activities for new solutions
Develop dashboards and reports to monitor key metrics (SLAs, KPIs, regulatory compliance, enrollment metrics, compensation cycles), translating complex data into actionable insights for decision-makers
Co–develop the HR data and analytics roadmap with MTA IT, supporting the department’s product and technology strategy
Help establish best-in-class practices for data accuracy, process scalability, systems governance, and continuous operational improvement
Identify opportunities to enhance analytics, data visualization, and dashboarding capabilities, and support the adoption of modern data and HR technology tools
Drive digital adoption across Benefits and Compensation processes, improving end-user experience and operational performance
Build digital and data literacy among HR partners, end-users, and cross-functional teams through education, training, and documentation
Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential
Is held accountable for overseeing and evaluating contractor/consultant/vendor performance, where applicable: Observing the work performed by the contractor/consultant/vendor; Reviewing invoices and approving them if the work meets contractual standards; Addressing performance issues with the contractor/consultant/vendor when possible; and Escalating issues to other parties as needed
Other duties as assigned
Qualification
Required
Experience maintaining data pipelines, integrations, and system data flows to ensure integrity, reliability, and compliance with IT governance standards
Strong ability to manage confidential HR data with discretion and sound judgment
Ability to work independently and collaboratively across large, cross-functional teams
Advanced analytical skills, with the ability to analyze large datasets, detect anomalies, interpret findings, and ensure accuracy
Proficiency in PS Query, SQL, Excel (advanced formulas, pivot tables, VLOOKUP), PowerPoint, or similar reporting or analytics tools
Ability to manage multiple, time-sensitive projects while maintaining high-quality deliverables
Excellent written and verbal communication skills
Deep understanding of Human Capital Management processes, including HR, Benefits, Benefits Administration, Compensation, HR Operations, Payroll, and organizational data structures
Ability to lead and mentor senior staff across multiple functional areas
Bachelor's degree in Information Technology, Human Resources, Business Administration, Business Analytics, Data Science, Public Administration, or a related field; equivalent combination of education and experience may be considered
8+ years of experience implementing, managing, or supporting HR Benefits, Benefits Administration, Compensation, or Core HR systems, including PeopleSoft HCM, Oracle HCM Cloud, Workday, or similar enterprise platforms, with at least 5 years in a managerial, project management, or product ownership role in a large, complex organization
5+ years of leadership experience managing and developing diverse teams, documenting PeopleSoft or similar ERP systems' functional and integration requirements, leading and/or performing functional analysis, requirements gathering, system integration testing (SIT), and user acceptance testing (UAT)
5+ years of auditing and data governance experience, including data quality management and compliance oversight
3+ years of experience building reports and analyzing HR, Benefits, Benefits Administration, or Compensation data using PS Query, SQL, People Tools, Excel, Power BI, or similar analytics tools, with proven ability to produce actionable insights
5+ years of vendor or contract management experience, preferably involving enterprise HR, Benefits, or Compensation technology platforms
Preferred
Master's degree in Information Systems, Human Resources, Business Analytics, Data Science, Business Administration, Public Administration, or a related field
Strong project management skills, with experience leading large HR, Benefits, or Compensation technology system transformation initiatives
Hands-on experience implementing, configuring, or upgrading PeopleSoft/Oracle/Workday or similar ERP systems' HCM Benefits, Benefits Administration, Compensation, Position Management, Profile Management, or related modules
Experience working with enterprise databases (e.g., Oracle, SQL Server or similar databases) and integrating data from different HR, Benefits, Benefits Administration, Compensation, or Payroll systems
Experience with predictive analytics, or advanced HR analytics for Benefits, Benefits Administration, and Compensation
Familiarity with workflow and approval management tools (e.g., PeopleSoft Workflow Approvals or similar workflow tools)
Strong understanding of enterprise data management principles, including governance, pipelines, and data quality
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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