LegalZoom · 8 hours ago
Senior Sales Operations Business Architect
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $117K/yr
5+ years expLegalZoom is a leader in online legal services, dedicated to helping individuals navigate the legal system. They are seeking a Senior Sales Operations Business Architect to optimize sales processes and workflows, ensuring seamless integration across sales and customer experience functions.
ConsultingLegalLegal TechProfessional Services
Responsibilities
Lead process mapping and journey decomposition across sales and contact center operations, identifying key touch points, handoffs, friction, and opportunities for optimization
Design and document workflows for inbound and outbound sales motions, contact routing, and telephony processes, ensuring standardized and scalable execution
Conduct cross functional requirement gathering and translate business needs into clear technical specifications for technology partners
Audit CRM and sales system workflows, assess agent behavior and adherence, and perform qualitative and quantitative root cause analysis to uncover performance gaps
Develop and maintain SOPs and operational documentation that support consistent execution, compliance, and knowledge transfer
Plan and execute operational readiness activities, including pilot design, experiment frameworks, business case development, and frontline adoption strategies
Facilitate cross functional workshops to drive alignment, resolve issues, and improve coordination across the sales to CX handoff
Identify operational risks, design process measurement frameworks, and build efficiency models that evaluate workflow effectiveness and agent effort
Analyze contact center performance metrics to diagnose issues, surface trends, and inform process and workflow improvements
Support structured operational change governance to ensure changes are evaluated, tested, and deployed with minimal disruption to frontline teams
Serve as an embedded subject matter expert within day-to-day sales operations, supporting leaders and frontline teams
Perform other duties as assigned
Occasional travel may be required
Qualification
Required
5+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high growth environments
Demonstrated expertise in process mapping, journey decomposition, and workflow design for high velocity or high volume sales and contact center operations
Experience optimizing inbound and outbound sales motions, including contact routing and telephony workflow analysis, with the ability to leverage technology and AI to improve efficiency
Strong background in cross functional requirement gathering, workflow standardization, and operational change governance
Proficiency in CRM workflow auditing, agent observation, and friction or bottleneck identification
Proven ability to design SOPs, plan operational readiness, build business cases, and support pilot and experiment execution
Experience performing qualitative and quantitative root cause analysis to diagnose operational and performance issues
Skilled in cross functional facilitation, optimizing marketing to sales and sales to CX handoffs, and translating business requirements for technical teams
Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency
Excellent communication, facilitation, and stakeholder management skills, with the ability to lead complex cross functional initiatives independently
Bachelor's degree or equivalent experience in business, operations, or a related field
Preferred
Contact or call center operations experience preferred
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Company
LegalZoom
LegalZoom is a technology platform giving access to professional legal advice so people can protect what matters most.
501-1000 employees
H1B Sponsorship
LegalZoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (19)
2023 (26)
2022 (27)
2021 (14)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$951.7MKey Investors
Registered AgentsPermiraPolaris Partners
2024-07-10Post Ipo Equity· $0.7M
2023-09-06Post Ipo Secondary· $140M
2021-06-30IPO
Leadership Team
Dan Wernikoff
Chief Executive Officer
Jeff Stibel
Chairman and CEO
Recent News
2026-01-10
Company data provided by crunchbase