Credit Union of Texas · 14 hours ago
Support Services Assistant Manager
Allen, TX
Full-time
Onsite
Mid LevelCredit Union of Texas is seeking a Support Services Assistant Manager to manage the daily operations of the support services team. This role involves ensuring proper processes are followed and developing strategies for efficiency while leading a team in a fast-paced environment.
BankingConsultingFinancial Services
Responsibilities
Assist in leading the Support Services Team, including recruitment, training and performance management
Assist in developing and implementing support policies, procedures, and standards to ensure high-quality member service to both internal and external members
Monitor and analyze support metrics to identify trends, areas for improvement, and opportunities for efficiency
Oversee the processes regarding CUTX Account Servicing, Loan Maintenance, and Insurance procedures
Oversee administrative duties for all areas of the support services department
Ensures that legal inquiries such as subpoenas, levies, and garnishments are responded to within required timeframes
Collaborate with other departments to align support services with overall company objectives
Foster a member-centric culture within the support team, promoting brand standards within all interactions
Maintain and update policy and procedure documentation
Develop support services team members in their roles and participate in all personnel functions
Partner with Compliance Department to ensure compliance with applicable regulatory requirements and makes changes to procedures or documents as necessary
Work Directly with VP of Support Services and the Manager of Support Services to evaluate processes and procedures and make recommendations as to changes that will lead to improvements in efficiencies
Qualification
Required
Bachelor's Degree in Business or related field or equivalent in a combination of relevant operational experience and credit union experience
Experience leading multiple cross functional teams
Knowledge of credit union operations, policies, products, and services is a plus
Working knowledge of project management software
Ability to create team environment in all assigned projects
Understanding of both waterfall and agile project management principles
Company
Credit Union of Texas
Credit Union of Texas is a financial firm that provides banking, loans and investment services.
Founded in 1931
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kristopher Harris, RMT
CEO - Community Engagement Officer at Credit Union of Texas
Angela Faust, PMP, NCCO
SVP/Chief Operations Officer
Recent News
2025-05-30
2025-05-27
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