CMC · 6 hours ago
Customer Service Representative
Baton Rouge, LA
Full-time
Onsite
Entry Level
1+ years expCMC is a Fortune 500 company that specializes in construction reinforcement and steel products. They are seeking a Customer Service Representative to serve as the first point of contact for customer inquiries, process orders, and collaborate with various internal departments to ensure customer satisfaction.
AgricultureConstructionIndustrial EngineeringIndustrial ManufacturingManufacturingRecyclingRetailTransportation
Responsibilities
Serve as the first point of contact for customer inquiries via phone, email and in person communication
Process order accurately and efficiently through CMC’s computer systems
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability
Maintain up-to-date product knowledge to support accurate quoting and order fulfillment
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction
Maintain accurate records of customer interactions and transactions
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction
Print tags on jobs for daily production
Invoice processing, including research when necessary
Assist with scheduling work for the shop
Perform other administrative and support duties as needed
Qualification
Required
1-3 years of experience in customer facing role, preferably in construction or industrial services
Strong problem-solving and decision making abilities
Excellent verbal and written communication skills
Proficiency with Microsoft Word, Excel, Outlook, and other business applications
Ability to multi-task and remain organized in a fast-paced environment
Team-oriented with a positive and professional demeanor
High School Diploma or GED required
Benefits
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Company
CMC
CMC is a steel and metal products company that recycles scrap metal, manufactures steel, and fabricates construction materials.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$902MKey Investors
West Virginia Economic Development AuthorityMaricopa County Industrial Development Authority
2025-11-13Post Ipo Debt· $2M
2025-05-06Post Ipo Debt· $150M
2022-02-01Post Ipo Debt· $150M
Leadership Team
Peter Matt
President and Chief Executive Officer
David Miller
Co-Founder - Program Manager
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase