Network Center, Inc. · 1 day ago
Support Specialist I
Fargo, North Dakota, United States
Full-time
Hybrid
Entry Level
1+ years expNetwork Center Inc. (NCI) is a Managed Service Provider focused on a positive team-based culture and customer success. As a Support Specialist I, you will assist customers with hardware, software, and networking challenges while maintaining effective communication and documentation throughout the troubleshooting process.
Information Technology
Responsibilities
Business specific knowledge of the customer’s technical environment and operations
Collaborate with team members to ensure steps taken support the customer’s needs
Ensure risks are identified, communicated, and mitigated throughout troubleshooting process
Perform follow-up to verify final resolution and determine customers satisfaction level
Effective and timely communication with team members regarding task progression and status
Detailed logging of troubleshooting steps and time tracking
Work with Services Coordinator to ensure collaboration between teams
Update and maintain network documentation and processes for recurring procedures
Strive for high billable efficiency to ensure individual and team goals are met
Anticipate and help prepare for major technology changes to ensure a competitive advantage
Identify inefficiencies and offer suggestions for improvement when applicable
Demonstrate a commitment to personal and professional growth by actively pursuing and completing technical certifications that enhance your skills
Qualification
Required
1-3 Years relevant work experience
1 certification | A+, Network +, Server +, MCSA, VTSP or other industry certification
Contribute to the continuity of computer services by providing technical leadership
Strong ability to work under pressure and multitask to meet customer satisfaction
Company
Network Center, Inc.
Network Center is a computer networking company providing IT solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase