Orkin · 9 hours ago
Remote OCCC Customer Service Agent_Retention
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expOrkin is a global residential and business service provider with a focus on pest control. They are seeking Customer Retention Specialists to maintain long-term customer relationships, resolve concerns, and enhance customer satisfaction in a fast-paced, remote environment.
CommercialConsumerResidentialService Industry
Responsibilities
Address and resolve customer issues with empathy and professionalism
Utilize strong negotiation and customer service skills to retain customers
Offer alternative solutions and customized programs to meet customer needs
Maintain detailed records of customer interactions and retention efforts
Collaborate with internal teams to ensure seamless service delivery
Work efficiently in a fast-paced environment while managing multiple tasks
Use different gamification tools to measure performance
Qualification
Required
High School/GED
1 - 2 years customer service experience within or outside a call center
Completion of a Culture Index assessment
Verification of internet speed
Ability to pass a computer assessment
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Excellent customer service soft skills such as empathy
Ability to multi-task, set priorities and manage time efficiently
Empathy and patience when dealing with customer concerns
Ability to work independently and as part of a team
Proficiency in CRM systems and basic computer applications
Benefits
401(k) plan with company match
Employee stock purchase plan
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase