Tellerex · 23 hours ago
Quality Control Analyst
Atlanta, GA
Full-time
Onsite
Mid LevelTellerex is seeking a highly skilled and detailed oriented Quality Control Analyst to join our team in Atlanta, GA. In this role, you'll help maintain quality control standards for full ATM refurbishment and parts repair, ensuring that our products meet and exceed customer expectations.
Professional Services
Responsibilities
Inspect and test refurbished parts and machines for defects, failures, or nonconformities prior to release
Document inspection results, defects, and corrective actions using standardized QC forms and systems
Stay current on ATM technology updates, refurbishment standards, and customer-specific quality requirements
Act as a liaison between technicians, Process Improvement, and Customer Success to ensure quality expectations are clearly communicated and met
Continuously update and improve QC checklists based on customer feedback, defect trends, and field issues
Work with the Process Improvement Department to track and record defect rates and percentages for MIS reporting and continuous improvement
Communicate identified defects clearly and constructively to production teams to reduce repeat errors and drive corrective actions
Support root cause analysis efforts by identifying patterns, contributing findings, and recommending corrective and preventive actions (CAPA)
Ability to manage concurrent projects and prioritize critical orders
Respond to customer concerns and address fixes
Serve as the “voice of quality” and frontline feedback channel for the Customer Success team by identifying risks before they reach the customer
Qualification
Required
Experience or equivalent education in Quality Control, Quality Assurance, or related quality methodologies
Experience in QMS
Strong proficiency with Microsoft Office Suite, particularly Excel, Word and PowerPoint
Strong Knowledge of QC Methods including: Inspection-based quality control, Risk-based and tiered QC models, Statistical or trend-based quality monitoring
Excellent written and verbal communication skills in English
Exceptional attention to detail with the ability to identify inconsistencies, defects, and process gaps
Experience converting inspection findings and data into accurate documentation and reports
Ability to work independently with minimal supervision while maintaining accountability and consistency
Strong organizational and time-management skills, with the ability to prioritize critical orders and shift workloads
Preferred
Experience in a technical, electromechanical, refurbishment, manufacturing, or repair environment
Experience with root cause analysis, failure analysis, or corrective action processes
Familiarity with ERP or WMS systems (Acumatica experience is a plus)
Understanding of quality metrics such as defect rates, yield, rework, and failure trends
Prior experience supporting audits, customer inspections, or quality reporting
Comfortable working cross-functionally with technicians, operations, and customer-facing teams
Comprehension of/or certification in Lean Six Sigma methodologies
Benefits
Competitive salary with profit-sharing options.
401K plan with company match.
Comprehensive health benefits, including dental and vision plans.
Company
Tellerex
Tellerex delivers best-in-class ATM and next generation Bank Technology offering product development, delivery, service, and support.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Kilkelly
CEO
Company data provided by crunchbase