Mercury Insurance · 4 hours ago
Claims Specialist II
United States
Full-time
Remote
New Grad, Entry, Mid Level
$44K/yr - $78K/yr
0+ years expMercury Insurance is dedicated to helping people reduce risk and overcome unexpected events. They are seeking a Claims Specialist II to guide customers through the claims process, investigate and process claims for damages, and provide excellent customer service to ensure a positive experience for policyholders.
Insurance
Responsibilities
Through varied contact methods, including phone calls, emails, texts, and letters, obtains information from involved parties, including witnesses, utilize law enforcement reports, and seeks out additional evidence such as dash cam or surveillance video to evaluate facts of loss and determine liability
Thoroughly reviews and explains coverage as well as the claims process with customers. Sets reserves for anticipated expenses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted
Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention
Identifies and escalates files with more significant indemnity exposure or suspected fraud to supervisor for review/transfer for further investigation
Analyzes medical records to evaluate, negotiate and settle moderate bodily injury claims with both legal counsel for represented claimants and unrepresented parties effectively and fairly
Serves as the primary customer contact, coordinating with other departments during the lifetime of the claim to assure complete customer satisfaction
May work as part of a team serving the needs of common customers
Qualification
Required
High School Diploma or GED
Customer service experience in a high-volume work environment
Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work product in order to expedite a claims resolution
Has a passion for serving customers in their time of need
Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, law offices, and other insurance carriers
Independently makes high-quality claims adjusting decisions
Collaborates well with others. We are one team with a common goal
Ability to build rapport, has emotional intelligence
Views conflict resolution as an opportunity
Has self-motivation and accountability while working remotely
Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
Must have dedicated workspace that is free from distractions
Must be able to maintain a sedentary position for extended periods
Must be able to communicate (electronically and telephonically) with team members, customers, and external parties
Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time
Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system
Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment
Must be able to grasp, open, and close drawers, filing cabinets, and other equipment
Preferred
Bachelor's Degree
6-12 months of claims adjusting experience
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
Takes ownership of any process they can improve
Assumes positive intent in all interactions
Seeks growth within and beyond this role
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2026-01-22
2026-01-20
2026-01-16
Company data provided by crunchbase