Customer Support Specialist (On-Site) jobs in United States
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SPAR Group · 12 hours ago

Customer Support Specialist (On-Site)

positionCharlotte, NC
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

SPAR Group is a global leader in consumer solutions, and they are seeking a Customer Support Specialist to deliver high-volume travel coordination and customer service. This role involves handling inbound calls, managing travel requests, and providing resolutions to client inquiries.

AdvertisingMarketingRetail

Responsibilities

Handle 25+ daily inbound calls with clients to answer questions, provide information, connect callers to appropriate party(s), and provide resolutions
Log and track service inquiries, complaints, and travel requests accurately using internal modules and systems
Utilize multiple travel platforms to coordinate, book, and confirm 25+ daily flight, hotel, and car rental reservations for internal team members within prescribed budgetary guidelines
Provide detailed itineraries and follow-up on pending travel items
Independently manage change requests, complaints or escalations when needed

Qualification

Customer service experienceTravel bookingMicrosoft OfficeProblem-solvingMultitaskingVerbal communicationWritten communicationOrganizational skills

Required

The ideal candidate thrives under pressure, is highly organized, and can multitask effectively in a fast-paced environment
Excellent verbal and written communication
Strong customer service background: hospitality or travel experience is a plus
Quickly adapt and solve problems proactively
1-3 years in customer service, travel booking, or a similar high-volume setting
Proficient in Microsoft Office (Outlook, Excel) and online tools
Able to learn and navigate internal software for service tracking and travel management

Benefits

Competitive Pay
Career Growth: Ongoing learning and development opportunities
Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect

Company

SPAR Group

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SPAR is a supplier of merchandising and marketing services.
dateFounded in 1967
location
Auburn Hills, Michigan, USA
people-size5001-10000 employees
web-link
https://sparinc.com/

Funding

Current Stage
Public Company
Total Funding
unknown
1996-03-08IPO

Leadership Team

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William Linnane
President and Chief Executive Officer
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Antonio Pato
Group Chief Financial Officer, Treasurer and Corporate Secretary
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Recent News

Retail Insight Network
SPAR Group names Jean Richer to lead North American sales and marketing
2026-01-05
Business Wire
SPAR Group, Inc. Strengthens Executive Leadership Team; Appoints Jean Richer as Head of North American Sales & Marketing and Announces Executive Share Purchases
2026-01-03
GlobeNewswire
SPAR Group, Inc. Appoints Steven Hennen as New Chief Financial Officer
2025-12-11
Company data provided by crunchbase