Account Coordinator jobs in United States
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CyrusOne · 7 hours ago

Account Coordinator

positionDallas, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

CyrusOne is a company focused on providing exceptional customer service and account management. The Account Coordinator will be responsible for managing customer inquiries, processing order requests, and ensuring customer satisfaction while meeting activity metrics.

Data CenterInformation ServicesInformation TechnologyWeb Hosting

Responsibilities

Help meet overall annual team goal by accepting, processing and following up on order requests received in the queue within 15-30 minutes of receipt
Respond to customer inquiries, escalations from GSD and AMs and provide updates in a timely manner
Meet activity metrics
Work with peers and with cross-functional teams to resolve issues
Deliver exception customer service by responding promptly, setting and meeting customer expectations
Identify upsell opportunities of other services, working in conjunction with AMs
Help retain customer services (MRC) – 100% of MRC through exceptional service
Drive at least one process improvement idea
Assist in contract renewals and additional orders for services
Complete special projects on time and within scope
Audit customer specific information to ensure accuracy and consistency
Ensure organic growth of contracted services – focused on smart hands, bandwidth – grow by 15%
Complete defined training certifications

Qualification

Customer relation managementDatabase skillsSpreadsheet skillsData analysisTask managementSales automation toolsVerbal communicationWritten communicationOrganizational skillsFast-paced environment

Required

Excellent verbal and written communication skills
Strong database and spreadsheet skills (i.e. Access, Excel)
Strong organizational skills
Ability to analyze data and processes
Ability to work in a fast-paced environment
Strong task management skills
Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process
Strong customer relation management skills
1-3 years of Inside Sales and/or Account Management experience
Bachelor's Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree)

Preferred

Dallas area or Northeast

Company

CyrusOne

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CyrusOne is a data center operator that offers colocation and peering services.
dateFounded in 2001
location
Houston, Texas, USA
people-size501-1000 employees
web-link
http://www.cyrusone.com

Funding

Current Stage
Public Company
Total Funding
$11.89B
Key Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B

Leadership Team

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Eric Schwartz
Chief Executive Officer
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Owen Morris
Chief Financial Officer
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Recent News

Business Wire
CyrusOne Announces Robert Johnson as New Chief Business Officer
2026-01-16
Dallas Innovates
CyrusOne Names Former Ericsson Exec as Its New Chief Business Officer
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
Dallas data center giants shake up C-suites
2026-01-16
Company data provided by crunchbase