Bankwell · 15 hours ago
Senior Payment Operations Analyst
New Canaan, CT
Full-time
Onsite
Senior Level
$36.06/hr - $40.87/hr
5+ years expBankwell is a commercial bank dedicated to providing high-quality banking services to businesses and individuals. The Senior Payment Operations Analyst is responsible for leading complex payment processing functions, ensuring operational integrity, and driving efficiencies within the bank's electronic payments environment.
BankingFinancial Services
Responsibilities
Execute daily payment processing activities—including high value wires, ACH transactions, and foreign exchange payments—ensuring accuracy, timeliness, and effective risk controls
Lead complex investigations into rejected transactions, processing errors, or unusual activity; provide timely resolutions and root cause analysis
Perform daily processing of ACH, Wire and RDC files, ensuring timely submission and completeness and accuracy of related reports
Conduct daily reconciliations to ensure payment activity aligns with internal ledgers and operational records
Perform fraud and sanctions screening, escalating items as required
Identify and mitigate operational, regulatory and fraud risks within payment workflows
Maintain detailed audit-ready records documenting transaction activity, exception handling, and system or process changes
Ensure compliance with banking regulations, such as AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements
Ensure adherence to regulatory requirements across all payment workflows, serving as a key contributor in audit preparedness, responses, and remediation activities
Identify control gaps and implement stronger risk mitigation practices across payment operations
Partner with customer service and frontline teams to resolve escalated client payment inquiries and deliver high quality support
Monitor payment systems and electronic services platforms, ensuring operational continuity and proactively addressing emerging issues
Produce and analyze recurring and ad hoc reporting for management, audits, and operational performance reviews
Lead user acceptance testing (UAT) for system enhancements, integrations, and platform upgrades to ensure alignment with operational and regulatory requirements
Conduct quality assurance reviews to validate accuracy and compliance
Collaborate with IT, Compliance, Finance, Retail, and other stakeholders to resolve systemic issues and improve payment related processes
Lead efforts to streamline workflows, reduce risk, and implement process or system enhancements that elevate operational efficiency
Assist with deposit operations and broader banking operational needs, when required
Qualification
Required
Bachelor's degree required
Minimum of 5 years of experience in payment operations within a banking or financial services environment, including complex domestic, international and FX wire processing
Advanced knowledge of payment platforms and systems (e.g., SWIFT, ACH, FedLine, wire transfer systems) and regulatory frameworks such as BSA/AML, OFAC, KYC and broader consumer regulations
Proficiency with Microsoft Office, with a focus on Excel; experience with data analysis tools preferred
Exceptional attention to detail and proven ability to maintain accuracy when handling high risk operational processes
Strong analytical and problem-solving skills, with the ability to independently investigate issues, perform root-cause analysis, and recommend solutions
Demonstrated ability to manage multiple priorities across systems and workflows
Excellent time management and prioritization skills
Strong communications skills and the ability to work effectively both independently and within cross-functional teams
Ability to identify and mitigate risks, with experience in risk management or compliance a plus
Preferred
Proficiency with Microsoft Office, with a focus on Excel; experience with data analysis tools preferred
Nacha AAP and/or APRP certification strongly preferred
Company
Bankwell
Bankwell is a commercial bank with over $3 billion in assets, offering personalized and technologically-advanced banking solutions to privately owned businesses, their owners and executives, as well as high-net-worth individuals, and the communities we serve.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.2M2014-05-15IPO
2013-11-12Series Unknown· $6.2M
Leadership Team
Courtney Sacchetti
EVP & Chief Financial Officer
Steven Brunner
EVP | Chief Risk & Operations Officer (CRO and COO)
Recent News
2025-07-15
Company data provided by crunchbase