DoorDash · 4 hours ago
Senior Associate, Learning Programs
Washington, DC
Full-time
Onsite
Mid, Senior Level
$79K/yr - $116K/yr
4+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Senior Associate, Learning Programs will partner with stakeholders to develop and execute learning programs that enhance customer experience and drive performance improvements.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Partner with core audience stakeholders, trainers, and Instructional Designers to understand core customer experience strategies, and break these down into tangible learning programs for support agents
Contribute to the learning & development strategy and curriculum, leveraging ADDIE principles, for support employees and vendor partners across the globe
Conduct full scale needs assessment with business stakeholders and internal customers to determine and define appropriate learning interventions and shared success metrics
Target performance improvement opportunities and measure the impact of learning programs through data analysis, dashboards, and reporting
Drive accountability within team, with SMEs, and stakeholders through completion of initiatives
Comfortable managing projects in an agile operating cadence, including sprints
Zoom into the details, and zoom out to a bird's-eye view, to understand the “why” of what led to an initiative’s success or failure, to create a culture of continuous learning
Identify opportunities to improve feedback loops between the field, vendors, and audience teams to enable continuous improvement
Foster an environment of collaboration, engagement, and high performance both within DoorDash and externally with our vendor partners
Enhance, develop, and design training modules for new-hire and ongoing training programs that improve customer experience and support positive behavior change
Oversee and occasionally participate in training facilitation as business needs arise
Apply the latest in neuroscience to guide the development of leading edge solutions as part of a broader evidence based approach to design
Qualification
Required
4+ years experience in call center and/or BPO management experience as a project leader, trainer, or in developing instructional materials
Collaborative and know how to develop strong productive relationships both internally and with external partners
Strong written, verbal, and visual communication skills
Highly analytical and data-driven in decision making process
Comfortable pulling data from various sources, reading and analyzing data, doing analysis in excel or google sheets
Comfortable in a fast-paced, constantly changing team-oriented environment
Able to manage multiple deadlines simultaneously with strong project management skills
Can think strategically and recommend solutions to complex problems while executing many projects and priorities day-to-day
Question the why behind objectives and surface areas of strategic misalignment
Own a project within the team; set strategy and build an execution plan to achieve objectives with minimal oversight/guidance
Experience working with Project Management Tools (Asana, Monday.com, Jira)
Experience with Design Tools (Articulate)
Experience with Data Visualization Reporting Tools (Tableau, Sigma)
Experience with LMS Systems (Cornerstone, Docebo)
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Crain's New York Business
2026-01-24
2026-01-23
Company data provided by crunchbase