Arrow Electronics · 17 hours ago
Customer Sales Specialist
Purchase, NY
Full-time
Hybrid
Mid Level
$25.96/hr - $36/hr
3+ years expArrow Electronics is a company that focuses on providing technology solutions, and they are seeking a Customer Sales Specialist to manage day-to-day sales activities and customer service tasks. The role involves processing quotes, resolving problems, and supporting the sales team to ensure efficient operations and customer satisfaction.
ConsultingElectrical DistributionElectronicsHardwareManufacturingProfessional ServicesService IndustrySoftwareTechnical SupportVirtualization
Responsibilities
Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts
Maintains efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information
Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done
Thorough knowledge and accountability of supply chain engagements such as e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required
Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG)
Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases
Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc
Handles local expediting and assists global opportunities through local escalation
Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index)
This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality)
Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand
Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving
Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions
Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met
Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center)
Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members
Qualification
Required
Skills in Excel (VLOOKUPS, Pivot Tables, etc.), PowerBI, and MS Office Suite
Strong attention to detail
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Completes work under moderate supervision
Likely to act as an informal resource for colleagues with less experience
Identifies key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)
Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience
Preferred
Prior experience in a Customer Support, Sales Operations, or similar function is preferred
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Company
Arrow Electronics
Arrow Electronics designs, manufactures and distributes electronic components for industrial and commercial sectors. It is a sub-organization of Arrow Electronics.
10001+ employees
H1B Sponsorship
Arrow Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (38)
2023 (50)
2022 (68)
2021 (62)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Raj Agrawal
Chief Financial Officer
Chuck Kostalnick
SVP, Chief Strategic Business Development Officer
Recent News
2026-01-22
Yahoo Finance
2026-01-19
2026-01-15
Company data provided by crunchbase