Flexcar · 15 hours ago
Site Lead
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $124K/yrFlexcar is reimagining car ownership by offering a month-to-month car lease service that includes insurance and maintenance. The Site Lead will oversee daily operations, ensuring operational excellence and a great member experience while managing fleet performance, staffing, and vendor relationships.
AutomotiveCustomer ServiceRetail
Responsibilities
Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
Own the full performance of a Flexcar location — including hiring, training, and leading the team
Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
Ensure consistent execution across service, fleet, member experience, and inventory
Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards
Collaborate with HQ teams to implement new programs and identify operational improvements
Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs
Qualification
Required
Senior Manager/Supervisor experience
Leadership and operational oversight skills
Ability to manage day-to-day operations
Experience with P&L compliance
Fleet performance management
Staffing and vendor management experience
Ability to drive efficiency and maintain quality standards
Strong communication skills with clarity and empathy
Analytical and problem-solving skills
Ability to adapt quickly to changing business needs
Experience in hiring, training, and leading a team
Ability to monitor and drive KPIs
Physical ability to travel between sites, stand or walk for extended periods, and lift up to 25 lbs
Preferred
Experience in a similar role or industry
Familiarity with data and spreadsheets
Experience in customer service or member experience management
Experience in operational improvements
Benefits
Flexible PTO policy.
Sick time is provided in accordance with California state law.
Benefit from a 401(k) plan with company match from day one.
Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly Pay
And other amazing perks!
Company
Flexcar
Flexcar is a vehicle subscription company that offers insurance and maintenance services.
Founded in 2021
201-500 employees
H1B Sponsorship
Flexcar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
Funding
Current Stage
Growth StageLeadership Team
Ryan Quinlan
Chief Operating Officer
Alisha Gandhi, MLER
Talent Acquisition Partner
Recent News
2025-01-29
GlobeNewswire News Room
2023-10-11
Company data provided by crunchbase