Golden 1 Credit Union · 7 hours ago
Fraud Prevention and Risk Investigations - Investigator I
8945 Cal Center Dr, Sacramento, CA 95826, USA
Full-time
Hybrid
Mid Level
$30.76/hr - $32/hr
3+ years expGolden 1 Credit Union is seeking an Investigator I to help mitigate member and Credit Union losses through case investigations. The Investigator I will be responsible for detecting, reviewing, and reporting suspicious activity, as well as providing support and guidance for all fraudulent activities.
BankingFinanceFinancial Services
Responsibilities
Responsible for the operation of and processes related to fraud monitoring products and tools. Create and maintain a positive and informative member experience when verifying or taking a report of fraud
Utilizes manual and automated processes to detect, verify and contact members related to potentially suspicious transactions and/or activity with a sense of urgency in a fast-paced environment
Support the department mission by conducting investigations, analysis and responding to fraud cases, identifying points of compromise and potential loss to the credit union. Facilitate reporting, when necessary, while ensuring a positive member experience. Every phase of the review process must be closely documented based on established guidelines and/or procedures
Review and resolve deposit fraud and account fraud case types within department expectations
Investigate and respond to check fraud claims as received by members and/or other financial institutions
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card related regulations appropriate to the position
Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Maintain knowledge by keeping updated with required regulations or procedures through emails, publications, online resources, and procedure changes
Review cases assigned for closure to ensure Verafin case has proper coding and all steps are taken prior to closing account in DSUI
Answer department phone calls and internal communications in a timely and professional manner
Assist with, respond to and/or resolve member/branch issues related to fraud
Identify, investigate, and document reports of unusual or suspicious member activity which would be in violation of BSA reporting requirements and report/assign to the appropriate team member(s)
Utilize BSA reporting template to provide detailed report and supporting documentation to be sent to BSA department for potential SAR review and filing
BSA narrative to be written and submitted for audit by an Investigator II or above
Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal of reducing losses to the credit union
Maintain confidentiality of documentation and communications to and from members, other institutions, law enforcement, and vendors
Identify and report elder and dependent abuse concerns to leadership for potential timely mandate reporting
Takes the necessary steps to prevent losses or further compromises by changing or updating the status of vulnerable cards/accounts and placing holds to mitigate losses
Maintain clear and accurate documentation of investigations for use in SAR or Law Enforcement reporting
Research, investigate, and disposition FRAML case assignments, accurately and within specified timeframes
Understand CTR filing requirements and be able to answer basic questions
Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios
Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable
Maintain accurate tracking of work performed, which will be used in department performance measurements
Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. Work with law enforcement as required, providing updates or additional information as needed
Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Perform other duties as assigned
Perform other duties as assigned
Qualification
Required
Associates degree or combination of experience and education
3-4 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience
Effective oral and written communication skills with the ability to effectively communicate with internal and external contacts
Knowledge of Credit Union products, services, policies & procedures
Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations
Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments
Strong attention to detail in working and investigating files with emphasis on deadlines
Basic Excel skills
Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment, basic PC knowledge of Windows environment, and office filing logic
Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment
Possess general knowledge of Fraud/AML (FRAML), loan and card fraud activities and demonstrates the ability to perform general department tasks
Preferred
One of the following certifications or equivalent desired: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). A CA POST certificate (Intermediate or Advanced) may serve as an equivalent of this certification requirement
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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