Warp · 18 hours ago
Account Manager
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $128K/yr
3+ years expWarp is an automated back-office platform for startups, and they are seeking an Account Manager to own strategic customer relationships and drive measurable business outcomes. The role involves managing customer accounts, ensuring successful adoption of payroll and tax solutions, and identifying opportunities for growth and expansion.
Artificial Intelligence (AI)B2BFinTechHuman Resources
Responsibilities
Own and manage a portfolio of customer accounts, serving as their primary strategic partner
Drive customer onboarding and implementation, ensuring successful adoption and time-to-value
Conduct regular business reviews with customers to track progress against goals and identify expansion opportunities
Proactively identify and mitigate churn risk through health monitoring and strategic interventions
Identify and execute expansion opportunities through upsells, cross-sells, and renewals with existing customers
Develop deep understanding of customer business needs to provide consultative guidance on payroll optimization
Collaborate cross-functionally with Support, Product, and Engineering to advocate for customer needs and resolve complex issues
Create and refine customer success playbooks, processes, and best practices to scale our Customer Success function
Qualification
Required
3 - 5+ years of Customer Success, Account Management, or client-facing experience
1 - 2 years in payroll, HR systems, or financial services platforms
Proven track record of managing a book of business and driving retention, expansion, and customer satisfaction metrics
Strong business acumen with ability to understand customer goals and tie product usage to business outcomes
Exceptional relationship-building skills with ability to influence stakeholders at all levels
Experience conducting executive-level business reviews and presenting data-driven recommendations
Self-starter who can prioritize strategically across multiple accounts while meeting targets
Excellent written and verbal communication skills with ability to simplify complex concepts
Preferred
Background working with early-stage startup customers or in high-growth B2B SaaS
Experience building customer success processes and playbooks from the ground up
Track record of consistently exceeding retention and expansion targets
Technical aptitude with ability to quickly learn complex products
Benefits
Equity
Company
Warp
Warp provides an AI-native HR, payroll, and tax compliance services for startups. Trusted by 600+ of the fastest-growing companies.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$23.7MKey Investors
Sound VenturesHOF Capital
2025-06-18Series A· $18M
2024-01-01Seed· $3M
2023-02-01Seed· $2.7M
Leadership Team
Ayush Sharma
Founder
Recent News
2025-10-16
2024-04-16
2023-04-07
Company data provided by crunchbase