IBM · 2 hours ago
ServiceNow Business Process Consultant
United States
Full-time
Remote
Mid, Senior LevelIBM is a leading consulting firm that focuses on long-term client relationships and collaboration across industries. The role of ServiceNow Business Process Consultant involves providing configuration and maintenance support for software product implementation, developing strategies, and contributing to solution design based on business and technical expertise.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Lead ServiceNow Strategy Development: Develop a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing
Provide Configuration and Maintenance Support: Deliver configuration and maintenance support for software product implementation, ensuring successful implementation and adherence to project timelines
Tailor Solutions to Budget Guidelines: Tailor the solution to budget guidelines and negotiate with clients to ensure successful implementation
Contribute to Solution Design: Contribute to solution design through effort estimation and costing, utilizing expertise in both business and technical skills related to specific ServiceNow modules
Ensure Technical Proficiency: Remain proficient in various web technologies, such as XML, HTML, and Web Services, and maintain knowledge of technical components like LDAP, VPN, and SSL
Qualification
Required
Relevant ServiceNow experience and knowledge, including: ServiceNow Module Expertise: Experience with specific ServiceNow modules (ITSM, ITOM, ITAM, CSM), including configuration and maintenance support for software product implementation, as well as service management and ITIL processes
Solution Design and Estimation: Experience in contributing to solution design through effort estimation and costing, utilizing expertise in both business and technical skills
IT Service Management: Experience with service management and ITIL processes, including leading teams in building strategies based on value vs. effort and preparing cost-benefit models
Budget and Client Management: Experience in tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation
Preferred
Relevant ServiceNow Certifications, including CSA, CAD, ITSM
Proficiency in Web Technologies: Experience with various web technologies, such as XML, HTML, and Web Services, is beneficial for this role. Knowledge of these technologies will enable the Application Consultant to effectively configure and maintain ServiceNow modules. Familiarity with web technologies will also facilitate solution design and estimation
Technical Component Knowledge: Experience with technical components like LDAP, VPN, and SSL is advantageous for this position. Understanding these components will allow the consultant to tailor solutions to budget guidelines and ensure successful implementation
IT Service Management Processes: Experience with service management and ITIL processes is desirable, particularly in leading teams in building strategies based on value vs. effort and preparing cost-benefit models. This expertise will enable the consultant to contribute to solution design and estimation
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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